{"id":6723,"date":"2019-07-05T01:32:40","date_gmt":"2019-07-05T01:32:40","guid":{"rendered":"https:\/\/prosmarketplace.com\/blog\/why-is-important-to-train-your-virtual-assistant\/"},"modified":"2025-02-11T08:24:00","modified_gmt":"2025-02-11T08:24:00","slug":"por-que-es-importante-entrenar-a-tu-asistente-virtual","status":"publish","type":"post","link":"https:\/\/prosmarketplace.com\/blog\/por-que-es-importante-entrenar-a-tu-asistente-virtual\/","title":{"rendered":"\u00bfPor qu\u00e9 es importante entrenar tu Asistente Virtual?"},"content":{"rendered":"\r\n

Quiz\u00e1s ya hayas escuchado el lema de \u201cNo los podemos culpar, los podemos entrenar”.<\/em> Cu\u00e9ntanos, \u00bfAlguna vez te has planteado entrenar tu Asistente Virtual<\/strong>? <\/span><\/span><\/p>\r\n

Si eres empleador puede que alguna vez te hayas visto frustrado por el desempe\u00f1o de tus Asistentes Virtuales (AV). Sin embargo, si no los has capacitado, entonces no te est\u00e1s dando cuenta que la culpa no de ellos. Lo que realmente pas\u00f3 es que nunca realizaron una capacitaci\u00f3n adecuada cuando empezaron a trabajar como AV.<\/span><\/span><\/p>\r\n

Entrenar tu Asistente Virtual<\/span><\/h2>\r\n

Todas las personas necesitan una capacitaci\u00f3n antes de iniciar en un nuevo trabajo. As\u00ed que t\u00f3mate el tiempo para entrenar a un nuevo empleado. Esto ser\u00e1 el inicio de una exitosa relaci\u00f3n de trabajo.<\/span><\/p>\r\n

De igual manera, todos los empleos tienen necesidades espec\u00edficas. Y aunque est\u00e9s contratando a un profesional, igual debes capacitarlo para que desempe\u00f1e bien tu trabajo. <\/span><\/p>\r\n

Es importante un entrenamiento adecuado para aprovechar al m\u00e1ximo tu AV. Haz una inversi\u00f3n y saca un tiempo para que puedas entrenar tu Asistente Virtual<\/a>.<\/strong> Tienes que entender que a pesar de que esto es un compromiso, tambi\u00e9n, es un paso b\u00e1sico en el procedimiento de contrataci\u00f3n del empleado. <\/span><\/p>\r\n

\u00a0<\/p>\r\n

\"entrenar

V\u00eda Giphy<\/a><\/p><\/div>\r\n

\u00a0<\/h2>\r\n

\u00bfPor qu\u00e9 es tan Importante entrenar tu Asistente Virtual?<\/span> <\/b><\/span><\/h3>\r\n

El entrenamiento es indispensable para la confianza que hay desde el principio entre el empleado y t\u00fa. Este es capaz de brindar el conocimiento correcto para terminar todas las tareas asignadas en el \u00e1rea laboral. <\/span><\/p>\r\n

Esto har\u00e1 que te sientas m\u00e1s seguro en cuanto al trabajo que los AV van a realizar. adem\u00e1s, ellos van a tener m\u00e1s confianza en ti al ver que inviertes tiempo en ellos y en el trabajo que hacen para tu empresa. Ser\u00e1s alguien en quien creer y a qui\u00e9n seguir, por tu experiencia y los conocimientos que les otorgaste en el entrenamiento. <\/span><\/p>\r\n

Las personas que se desempe\u00f1an como Asistente Virtual y no reciben una capacitaci\u00f3n o una ayuda pueden hacer sus tareas mal y con bajo rendimiento. <\/span><\/p>\r\n

En cambio, ponte en el lugar de ellos, enti\u00e9ndelos, s\u00e9 amable y paciente. Toma un tiempo para explicarles las cosas con detalle, an\u00edmalos y ay\u00fadales a crecer en el \u00e1rea laboral. As\u00ed, alcanzar\u00e1 el \u00e9xito que est\u00e1s buscando.<\/span><\/p>\r\n

Capacitaciones co<\/b><\/span>ntinuas para entrenar tu\u00a0 Asistente Virtual<\/b><\/span><\/h3>\r\n

Las capacitaciones tienen que ser continuas. No solo es un proceso al inicio de la relaci\u00f3n laboral. Tiene que ser constante, porque en el mundo digital siempre hay cosas nuevas que aprender e innovar. <\/span><\/p>\r\n

En cuanto a tecnolog\u00eda y nuevos procedimientos, aseg\u00farate de que t\u00fa AV tenga el mayor conocimiento posible. Recuerda, entrenar tambi\u00e9n es construir una relaci\u00f3n a largo plazo. <\/span><\/p>\r\n

\u00bfCu\u00e1l es la mejor manera de entrenar tu\u00a0 Asistente Virtual?<\/span><\/h2>\r\n

Veamos algunas maneras en que puedes entrenar tu Asistente Virtual <\/strong>a continuaci\u00f3n:<\/span><\/p>\r\n

Crea Material Audiovisual<\/b><\/span><\/h3>\r\n

\u00bfNo has escuchado que una imagen dice m\u00e1s que mil palabras? Imag\u00ednate un v\u00eddeo, dice un mill\u00f3n de palabras. Si tenemos un empleado fijo es m\u00e1s f\u00e1cil ense\u00f1arles.\u00a0 Pero cuando t\u00fa asistente es virtual y no hay maneras de poder hacer un entrenamiento personal lo mejor es un v\u00eddeo tutorial.<\/span><\/p>\r\n

Una de las mejores herramientas para esto es un software como Camtasia o Snagit. Estos son sencillos de utilizar y no son costoso. Estos programas te permiten grabar directo de la pantalla, crear y editar v\u00eddeos.<\/span><\/p>\r\n

La ventaja de los\u00a0<\/b><\/span>v\u00eddeos<\/span><\/span><\/strong><\/h3>\r\n

Los v\u00eddeos se sienten m\u00e1s personales para los que est\u00e1n en capacitaci\u00f3n. Pueden escuchar tu voz, e incluso llegar a verte, de esta manera dejar\u00e1s de ser un jefe de correo electr\u00f3nico. Esto genera una conexi\u00f3n m\u00e1s cercana y de confianza, que es indispensable para el \u00e9xito de la relaci\u00f3n laboral. <\/span><\/p>\r\n

Hay muchas maneras de hacerle llegar los v\u00eddeos a tu asistente virtual. Puedes enviarlos v\u00eda correo electr\u00f3nico. Tambi\u00e9n, puedes subirlos a una plataforma en la que varios asistentes tengan el acceso y puedan verlos todas las veces que lo necesiten. <\/span><\/p>\r\n

Sabemos que producir el v\u00eddeo es una inversi\u00f3n de tiempo. Pero tambi\u00e9n sabemos que es una herramienta muy \u00fatil y que puede servir para tu pr\u00f3ximo asistente virtual.<\/span><\/p>\r\n

Crea instrucciones de correo electr\u00f3nico paso a paso<\/b><\/span><\/h3>\r\n

Esta es una t\u00e9cnica m\u00e1s tradicional que el v\u00eddeo, pero infalible. Puedes enviar instrucciones v\u00eda correo electr\u00f3nico, al igual que puedes hacer una gu\u00eda escrita pas\u00f3 a paso para las tareas b\u00e1sicas de AV.<\/span><\/p>\r\n

No te preocupes por ser demasiado detallado, coloca en el correo todo lo que puedes imaginar. Mientras el asistente virtual entienda todo lo que debe hacer. Las tareas van a ser realizadas de manera eficiente, no habr\u00e1 confusiones, ni malentendidos.<\/span><\/p>\r\n

Las capturas de pantalla<\/span><\/h3>\r\n

Utiliza capturas de pantalla cuando quieras mostrar un punto m\u00e1s espec\u00edfico. Y los puedes resaltar en la gu\u00eda o en el correo electr\u00f3nico cuando lo consideres necesario. <\/span><\/p>\r\n

Una gu\u00eda paso a paso reducir\u00e1 los errores en el asistente virtual. Con ellas puedes esperar que realice bien su trabajo y sea m\u00e1s eficientes con el tiempo. Nunca subestimes el poder de los correos electr\u00f3nicos con instrucciones paso a paso. Recuerda siempre ser detallado, lo que puede ser obvio para ti, para tu AV no.<\/span><\/p>\r\n

Utiliza Herramientas de Gesti\u00f3n de Proyectos<\/b><\/span><\/h3>\r\n

Todas las herramientas que tengamos para la gesti\u00f3n de proyectos tambi\u00e9n son \u00fatiles para nuestros empleados remotos. Por ejemplo,\u00a0 Basecamp<\/a> o Hubspot<\/a> son s\u00faper \u00fatiles para gestionar proyectos. <\/span><\/p>\r\n

Tanto empleado como empleador deben estar organizados. Y Basecamp<\/a> permite hacer seguimientos a los proyectos, gestionar, colaborar, incluso colocar una fecha l\u00edmite para la entrega del proyectos. <\/span><\/p>\r\n

De esta manera tu AV estar\u00e1 integrado al equipo virtual. Adem\u00e1s, se sincroniza con el correo electr\u00f3nico, de manera que todas las tareas que sean culminadas ser\u00e1n notificadas por v\u00eda Email. <\/span><\/p>\r\n

Otra herramienta que recomendamos es mantenerse conectados a una nube de almacenamiento, puede ser Google Drive<\/a> o Dropbox<\/a>, estas permiten que varias personas colaboren en el mismo documento y estar juntos en varios archivos al mismo tiempo. <\/span><\/p>\r\n

Ten presente que cuando tenemos buenas herramientas de gesti\u00f3n de proyectos hacemos que nuestro asistente virtual se sienta m\u00e1s incluido en la organizaci\u00f3n, a pesar de ser un empleado remoto.<\/span><\/p>\r\n

Seminarios web y <\/b>v\u00eddeos<\/b><\/span> tutoriales de otras personas<\/b><\/span><\/h3>\r\n

<\/b>S\u00ed quieres que tu AV aprenda cosas nuevas sobre tu negocio, una de las mejores maneras es que se tome un momento para observar nuevas estrategias de marketing, o una introducci\u00f3n a nuevos proyectos web. <\/span><\/p>\r\n

De mejor manera, puedes motivarlos a ver seminarios web que tengan contenido que construyan alrededor de t\u00fa negocio. Esto podr\u00eda ampliar su conocimiento en el \u00e1mbito laboral.<\/span><\/p>\r\n

Combina todo en un centro de recursos<\/b><\/span><\/h3>\r\n

Ya te est\u00e1s dando cuenta de la importancia que tiene la capacitaci\u00f3n para los AV, y qu\u00e9 m\u00e9todos debes usar para realizar el entrenamiento.<\/span><\/p>\r\n

Pues bien, ahora debes crear un centro de recursos donde puedas guardar todo el contenido del entrenamiento. Cada vez que crees un nuevo v\u00eddeo tutorial, gu\u00eda paso a paso u otra herramienta de capacitaci\u00f3n, c\u00e1rgalo y gu\u00e1rdalo.<\/span><\/p>\r\n

La intenci\u00f3n de la base de recursos es que cualquier miembro del equipo pueda acceder a esos documentos cuando tenga alguna duda. De esta manera se crea una base de conocimientos s\u00f3lida en los AV. <\/span><\/p>\r\n

Adem\u00e1s, esto significa que no est\u00e1s siendo repetitivo con el entrenamiento y est\u00e1s variando el contenido. Asimismo, est\u00e1s realizando la tarea correspondiente como empleador para que no tengas ning\u00fan problema con tus asistentes virtuales.<\/span><\/p>\r\n

\u00bfC\u00f3mo realizar un centro de recursos?<\/b> <\/span><\/h3>\r\n

Es sencillo. En una plataforma tan b\u00e1sica como WordPress podr\u00e1s configurar todo el contenido para tus empleados. Solo instala WordPress en el directorio, coloca un tema gratis y empieza a agregar el contenido que quieras. <\/span><\/p>\r\n

No te preocupes por si alguien que no sea de la organizaci\u00f3n puede plagiar tu contenido. T\u00fa puedes hacerlo no visible para el p\u00fablico y que solo tengan acceso a \u00e9l los empleados y t\u00fa. <\/span><\/p>\r\n

La configuraci\u00f3n en sencilla. De hecho, dura alrededor de diez minutos y funciona de la mejor manera como base de conocimientos para almacenar un v\u00eddeo, audio, im\u00e1genes y texto. <\/span><\/p>\r\n

\u00bfEntrenar tu Asistente Virtual Funcionar\u00e1 para ti? <\/span><\/h2>\r\n

La capacitaci\u00f3n para asistentes virtuales sirve para que tu AV sea lo m\u00e1s eficiente posible en su \u00e1mbito laboral. Sabemos que toma tiempo y esfuerzo de parte del empleador.\u00a0 Pero es la \u00fanica manera de brindarte la mejor oportunidad de crear un relaci\u00f3n laboral exitosa con tu empleado. <\/span><\/p>\r\n

No pienses que todas las personas que tienes en tu oficina lo saben todo. Porque incluso el m\u00e1s experimentado necesita una capacitaci\u00f3n y aprendizajes nuevos. As\u00ed que nunca dejes pasar por alto la capacitaci\u00f3n de un AV. <\/span><\/p>\r\n

Mientras m\u00e1s los entrenes, mejores ser\u00e1n y m\u00e1s involucrados estar\u00e1n con tu negocio. Querr\u00e1n tener \u00e9xito, por lo que van a continuar en la organizaci\u00f3n y querr\u00e1n mejorar la relaci\u00f3n a largo plazo. Y por supuesto, mientras m\u00e1s capacitado est\u00e9, m\u00e1s eficiente ser\u00e1.<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"

Quiz\u00e1s ya hayas escuchado el lema de \u201cNo los podemos culpar, los podemos entrenar”. Cu\u00e9ntanos, \u00bfAlguna vez te has planteado entrenar tu Asistente Virtual? Si eres empleador puede que alguna vez te hayas visto frustrado por el desempe\u00f1o de tus Asistentes Virtuales (AV). Sin embargo, si no los has capacitado, entonces no te est\u00e1s dando […]<\/p>\n","protected":false},"author":1,"featured_media":9535,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"\u00a0\r\n\r\nThere is an old saying \u201cYou can't blame them if you don't train them<\/em>.<\/strong>\" Virtual Assistant Training is essential and some employers have been unfairly frustrated with their Virtual Assistant (VA) performance. In most cases, the fault can be attributed to employers who don't adequately train their VAs.<\/span>\r\n\r\nEveryone needs training when they start a new job, right? So take the time to train your employee as this is important for developing a successful working relationship.<\/span>\r\n\r\nLike any other employee, your new Virtual Assistant will need to be trained. Training is crucial to ensure you get the most out of your VA. Even if you are hiring a professional don't expect your new employee to be already trained in for your specific needs.<\/span>\r\n\r\nVirtual assistant training is a time commitment, but you have to understand it is a normal step of the hiring process.<\/span>\r\n\r\n\u00a0\r\n

So why is training for a Virtual Assistant so important?<\/strong><\/span><\/h2>\r\nIt's vital because it not only provides your employees with the right knowledge to complete the tasks you assign them, but it also builds a level of trust between both you and your employee from the very beginning.<\/span>\r\n\r\nYou\u2019ll be more confident that they\u2019ll do a great job and they\u2019ll trust you for investing time in them and showing you care about their work.<\/span>\r\n\r\nThey\u2019ll look to you as a mentor and expert, someone they can follow and believe in, because you\u2019ve earned their trust.<\/span>\r\n\r\nImagine being a virtual assistant, for example, who doesn\u2019t receive training or help? You would likely struggle and underperform.<\/span>\r\n\r\nInstead be kind, patient and take time to explain things to them. Encourage and help them to grow as a worker. Your relationship will be so much better because of it, and they\u2019ll feel more invested in the success of your business.<\/span>\r\n\r\nTraining means building a long-term relationship with your Virtual Assistant. They won\u2019t be tempted to walk away because they feel unwanted and isolated.<\/span>\r\n\r\nRemember, Virtual Assistant Training should be ongoing, not just something you do in the first few days. There are always new things to learn, new procedures or technologies. You want to ensure that your VA is as knowledgeable as they can be.<\/span>\r\n\r\n\u00a0\r\n

What\u2019s the best way to train Virtual Assistants?<\/strong><\/span><\/h2>\r\n\u00a0\r\n\r\nCreate video or audio tutorials<\/u><\/strong><\/span>\r\n\r\nThey say a picture is worth a thousand words. Well, a video is even better! When you\u2019re in an office, it's easy for a member of your team to watch how you do something on your screen. For a Virtual Assistant, the solution is to send them a video tutorial. With software like Camtasia<\/a> or Snagit<\/a>, this is simple and cheap, allowing you to record your screen and create and edit videos.<\/span>\r\n\r\nIt\u2019s a great way to conduct a walk-through of the processes and systems your Virtual Assistant might need to use. For a piece of software they\u2019ll need, you can demonstrate not only how it works, but what happens if they do it wrong.<\/span>\r\n\r\nWhile being easy to follow, making videos feels much more personal. They\u2019ll get used to hearing your voice and maybe seeing you, rather than you being a faceless boss over email.<\/span>\r\n\r\nThis connection helps build trust, which is so vital for the success of your business relationship.<\/span>\r\n\r\nVideos can be sent to your Virtual Assistant when needed or uploaded into a resource base. While it\u2019s clear they can take time to produce; it's worth stressing that they can be re-used for your future VA's as well.<\/span>\r\n\r\nCreate step-by-step Email instructions<\/u><\/strong><\/span>\r\n\r\nA more traditional method than video, but useful nonetheless is to send instructions by email. For regular tasks, a written step-by-step guide can be ideal.<\/span>\r\n\r\nWhile you might be worried about being too detailed, or appearing patronizing, put everything in you can think of. So long as you\u2019re clear, duties will be carried out efficiently with no room for any misunderstandings or confusion.<\/span>\r\n\r\nUse screenshots to emphasize a point or to show something in action and make the email as long as you deem necessary. A good step-by-step guide will reduce the risk of your Virtual Assistant struggling with a task. Instead, expect them to perform it well and be more efficient with their time.<\/span>\r\n\r\nDon\u2019t underestimate the simplicity of sending an email with step-by-step instructions. Be detailed: what might seem obvious to you may not necessarily be to your Virtual Assistant.<\/span>\r\n\r\nUse Project Management\/CRMs tools<\/u><\/strong><\/span>\r\n\r\nYou\u2019ve likely got tools such as Basecamp<\/a> or Hubspot<\/a> in your project management toolbox already, so why not use them for your remote worker as well?<\/span>\r\n\r\nIt\u2019s vital for both of you to be organized, and tools like Basecamp<\/a> will allow you to track projects, collaborate and manage any issues or deadlines. This is a perfect way to integrate your remote worker in with your virtual team.<\/span>\r\n\r\nVirtual Assistant Training with the correct project management tools will make your Virtual Assistant feel more involved in your business.<\/span>\r\n\r\nA further benefit for you is that Basecamp<\/a> syncs with your email, so each time your remote worker completes a task, you\u2019ll be notified automatically, wherever you may be.<\/span>\r\n\r\nYou\u2019ll likely be working on multiple files together, so other programs to consider training your Virtual Assistant on Dropbox<\/a> or Google Drive<\/a> (good candidates for a training video).<\/span>\r\n\r\nHave your Virtual Assistant watch Webinars and Training Videos from other People<\/u><\/strong><\/span>\r\n\r\nThese are perfect ways for your Virtual Assistant to learn new things about your business \u2013 perhaps a session on a new marketing strategy, or an introduction to a new web project.<\/span>\r\n\r\nOn a wider level, encourage them to watch industry-relevant webinars from other business people that might help expand their knowledge.<\/span>\r\n\r\nPool everything in a resource center<\/u><\/strong><\/span>\r\n\r\nNow that you realize how important training is, and the methods that you\u2019ll use to do it, build a resource center where you can keep all your material.<\/span>\r\n\r\nEvery time you create a new training video, step-by-step-guide or any other training tool, upload it and store it there. This creates a robust knowledge base that your Virtual Assistants \u2013 indeed, any member of your team \u2013 can access at any time.<\/span>\r\n\r\nIt also means you are not repeating yourself with training and therefore taking up your own time to do the same task over and over again. Setting up a resource base can be as easy as using a WordPress blog. Just install WordPress in a directory, add a free theme and begin to add content to it. It is not viewable to the public, only accessible by you and your employees. It takes about 10 minutes to set up, and it works perfectly as a knowledge base for storing video, audio, images, and text.<\/span>\r\n\r\n\u00a0\r\n

Will virtual assistant training work for me?<\/strong><\/span><\/h2>\r\nVirtual Assistant Training helps your VA to be as efficient as possible. It takes time and effort on your part, but it\u2019s the only way to give you and your new VA the best possible chance of successfully working together.<\/span>\r\n\r\nEven your most experienced employee in your office needs training, so don\u2019t ever skip Virtual Assistant Training.<\/span>\r\n\r\nThe more you train them, the better they\u2019ll be and the more involved they\u2019ll feel in your business. They will want to succeed and be with you for the long-term.<\/span>\r\n\r\nAnd, of course, the more you train them, the more tasks you can hand over. For more articles on hiring a Virtual Assistant check out our blog<\/a>.<\/span>","_et_gb_content_width":"","footnotes":""},"categories":[1607,1598],"tags":[],"class_list":["post-6723","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-empleadores","category-entrenamiento"],"yoast_head":"\n\u00bfPor qu\u00e9 es importante entrenar a tu asistente virtual?<\/title>\n<meta name=\"description\" content=\"Quiz\u00e1s ya hayas escuchado el lema de \u201cNo los podemos culpar, los podemos entrenar". 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