Operations & Project Manager for Digital Marketing Company

Full Job Description

The Business

ServiceThrive has been a leader in the marketing industry since 2011, especially when it comes to websites. We’re passionate about what we do. We love to be challenged and do great things. Our key to success is great people, whether that’s our team or our highly sought after clients.

We offer a range of creative website design and marketing services. We’re known in the trades and contractor industries, and for our ability to help companies get found and be seen online so they can generate leads, close more deals, and expand their business. We also specialize in search engine optimization (SEO) and Google Ads, and automate marketing efforts with our proprietary CRM.

The Opportunity

We have big plans this year to ramp up production with a new marketing program for roofing companies across the United States with plans to disrupt the industry with our proven, lead-generating powerhouse, and niche-focused content to attract and grow an audience to the program.

Job Responsibilities

About the role

Once you're fully up to speed, here are a few of the things that you will be responsible for:

- Onboard clients into their new marketing program in 90 days or less

- Manage and direct the development team to create a website from start to finish in 4 weeks

- Direct the ads team to launch Google Ads and remarketing campaigns in 14 days or less

- Plan and coordinate monthly recurring content with the SEO team

- Manage the support desk with same day service for website updates and minor requests

That's a significant effort, so be sure you're ready to commit.

If this sounds like you, we can’t wait to meet you! Apply via emailing us and be sure to include some examples of your work and the questions below otherwise your application will not be considered.

Job Requirements

About You

You are a capable and experienced operations manager, and you are:

• Ready to step up your career from standard project management, and establish and/or enhance your reputation as a leader in your field, building a portfolio that will make your peers envious.
• Ready to take the lead and be given creative license to create your own system and training.
• Capable of building relationships and guiding projects from initial discovery to successful delivery.
• More than just a project manager, with the ability to organize, create timelines, monitor project progress, optimize processes, facilitate communication, and ensure the delivery of high-quality work that consistently meets or exceeds client expectations.

1. You genuinely care.

Not just felt, but expressed. Your client's success is yours, and so is their frustration. You bust your gut to help clients come out on top.

2. You're proactive.

You don't wait, you take the initiative. You get things done and make things happen. You look for ways to do more than expected, and you always find a solution. You’re persistent. Obstacles are an opportunity, not an excuse to give up.

3. You're a team player.

We're not looking for rockstar performers, so much as rock-solid teammates. You'll work closely with our high performing team, and me, to help deliver the service our clients need most. You'll notice when your teammates could use some support, and you'll offer to help.

4. You show integrity.

You protect our Business reputation. Every action you take is 100% legal, ethical, and would make you proud if you saw it on the 6 o'clock news.

5. You're confident.

Clients look to us for world-class service. You're a great communicator and a confident Admin Guru.

6. You've got energy to burn.

You lead with your energy. You meet people where they're at, and you leave them two levels higher.

7. You Make It Better.

Most of all, you'll be committed to delivering a world-class experience for our ServiceThrive clients. You'll be comfortable driving change and thinking outside the box. Not just for our clients, but help us constantly improve the way we deliver service for our clients. (We'll expect you to raise issues or challenges as you see them, and actively participate in creating solutions)

8. You take ownership.

You take ownership, accountability, and responsibility, and you thrive on autonomy (There's no blame, excuses, or denial around here).

9. You follow-through.

You keep your word: When you say you'll do something, it gets done.

10. You’re ready for your next challenge

You’re ready to be challenged with a role that gives you the variety to keep you engaged. You’re ready to step out of your comfort zone, and excited about the opportunity to be a part of an organization and a team that’s doing great things and going somewhere.

Skills Required

• CopyWriting - Intermediate
• Lead Generation - Intermediate
• SEO - Intermediate
• Marketing Strategy - Expert
• Customer Support - Expert
• Project Coordinator - Expert
• Administration - Expert
• Project Management - Expert
• Marketing Project Management - Expert
• Web Development Project Management - Expert

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