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In my work experience, I have performed duties related to customer service, sales, and merchandise handling. In a technology store, I provided customers with guidance on technology products and assisted them with creating and editing Word documents, printing services, and other computer-related tasks. I was also responsible for offering solutions tailored to each customer's needs. In a supermarket, I started as a cashier, processing customer purchases and providing efficient customer service. Later, I worked as a stock clerk, where I was responsible for stocking and organizing products within an assigned aisle. I was subsequently promoted to the perishables department, where I handled the replenishment, organization, and rotation of dairy products, deli meats, and frozen goods.

I began as mechanical engineer, then moved into project management and operations. I now work as a Project Manager and ClickUp Specialist, helping remote teams streamline workflows. I also use low-code tools like Make and Zapier to automate processes and build scalable systems.

Senior Project Manager | Director of Operations expert with 13+ years across Customer Service, Tech, BPO, Mental Health, and U.S. Legal. I lead cross-functional teams to streamline operations, improve delivery, and drive measurable gains in CSAT, NPS, and FCR. Known for building high-performing teams, strengthening client relationships, and scaling

I have 4+ years in working for customer service in technical and customer care. Tasks by receiving calls, sending emails, schedule appointments, manage and coach people, and other administrative tasks.

As a Customer Service Specialist with expertise in Virtual Operations Support and Investor Relations, I provide high-quality customer care across multiple channels, including phone, email, and online chat. My role involves not only addressing customer inquiries but also supporting internal operations.

Business Engineering graduate with an MBA and over 9 years of experience in BPO operations, customer service, leadership, and sales business support. Started as a Customer Service Representative while attending university, developing strong communication, problem-solving, and customer experience skills in fast-paced environments. Promoted to Team Lead, managing KPIs, coaching, reporting, payroll, team engagement, and performance improvement plans. Currently working as a Sales Business Support Specialist at HCL Technologies, providing operational and administrative support to a U.S.-based sales team focused on office equipment and software solutions. Experienced in CRM systems, Microsoft Office Suite, reporting, compliance, process coordination, data analysis, and cross-functional collabora

Quality Assurance Manager for 3 years at a finance company, implementing soft and hard skills, with certifications in leadership and emotional intelligence training. Skilled in Microsoft Office, Google Docs, and CRMs.

Accounting Assistant with more than 3 years of experience in accounting and administrative processes. Skilled in invoice registration, payment processing, petty cash, expense control, reconciliations, and administrative systems management. Detail-oriented and focused on meeting deadlines and ensuring accurate records.

I am a versatile and bilingual professional with a strong background in sales, administrative management, and customer relations. With over 2 years of experience in high-level schedule management and a proven track record in the life insurance industry, I excel at driving productivity and exceeding sales targets through effective communication and

HR Business Partner with over 22 years of experience in industries with high operational complexity (forestry, agro-industrial, and ceramics). Specialized in aligning human capital management with business strategic objectives: payroll control, labor relations, compliance (ISO 9001, FSC), and organizational development. Key differentiator: Integration of Artificial Intelligence and People Analytics to optimize executive decisions in Bolivian industrial environments.