I am a Civil Engineer and an administrative support professional
Highly organized Bilingual Professional (C1) specializing in client relations and database management. I have worked in the construction field as a Civil Engineering assistant, I was recently a telecommunications dealer, also working as an English tutor.
I am a skilled administrator, with more than 12 years of experience .
I am a motivated, organized, and deadline-driven individual. I've been an administrator for the past 12 years and an English teacher for 6 years. I am a fast learner, tech-savvy, proactive with a can-do attitude, and a multi-tasker at heart. You could call me a wolf when it comes to self-development.
Account Management & Client Relations | Customer Service & Operations | Virtual Assistant
As a Customer Service Specialist with expertise in Virtual Operations Support and Investor Relations, I provide high-quality customer care across multiple channels, including phone, email, and online chat. My role involves not only addressing customer inquiries but also supporting internal operations.

Virtual Assistant, Digital Marketing, Video editor, Customer Service
I studied 6 semesters of industrial engineering, I have worked for DANE for 3 years as a surveyor and supervisor, I have also worked in customer service, I have done video editing and digital marketing for various companies, I have experience in e-commerce
SDR/BDR | B2B SaaS | Pipeline Generation | Show Rate Optimization | CRM & Sales
Results driven Sales & Operations professional with 4+ years of experience in B2B SaaS environments. Skilled in outbound sales, pipeline generation, and CRM management, with a proven ability to support revenue growth through high volume outreach and optimized follow up strategies.
Reporting and Workforce Analytics Specialist focused on data-driven performance improvement.
Industrial Engineer with 5+ years in BPO and operations analytics. Skilled in Excel, Google Sheets, NICE, and CRM tools. Specialized in reporting, KPI tracking, and data automation—reducing report delivery time by 40% and improving staffing accuracy by 15%.
HR Specialist with experience in recruitment, onboarding, and HR ops
Dedicated Human Resources professional with exceptional interpersonal skills and a strong service-oriented mindset. Proven expertise in talent management, organizational development, and strategic HR planning within the financial sector. Committed to driving organizational efficiency and fostering a positive corporate culture.
Customer service and remote personal assistant
I worked for 19 years at US. Embassy in Caracas, Venezuela. During the past 4 years, I focused on customer service, sales pre-quealifier and remote assistant duties with differentUS based-companies. Fully bilingual and organized, sharp and goal-oriented.
Expert Customer Service VA focused on high-quality support and customer success
I am an experienced Customer Service Virtual Assistant with a strong background in client support, communication, and problem resolution. I specialize in providing efficient, professional assistance, managing customer inquiries, maintaining client satisfaction, and supporting business operations to ensure smooth and positive customer experiences.
I teach English to ESL learners, via remotely.
Proficient in teaching English and translating documents for various companies. Skilled in improving pronunciation and vocabulary. Proven track record of helping individuals enhance their English language skills. Strong communication and linguistic abilities.