OM Supply chain E2E, customer support, Lean KPI's
I have more than 10 years in Suply Chain and 7 in Customer support and Inside sales . Also tecnical support 3 years.

I've worked 10+ as a sales and customer support agent.
I've worked for companies such as Avianca, logistics and high tech companies. I have management experience and people skills.
I am an industrial engineer with a management focus.
I have worked for companies in both the United States and Latin America. My background has taught me how to solve problems, conduct follow-up investigations, and propose solutions. I've worked as a benefits specialist, providing customer service and technical support, as well as administrative support. I am a quick learner!
IT Specialist with over 5 years of experience in enterprise remote support.
IT Specialist with over 5 years of experience providing remote technical support to U.S. based enterprise users. I have a strong background in managing Windows corporate environments, Active Directory, Microsoft Intune, and Citrix VDI. My technical expertise includes resolving complex network connectivity, endpoint security, and software installation incidents, always ensuring high SLA compliance and ITIL based documentation. Prior to my current role, I gained extensive experience in networking and ISP support, where I diagnosed and optimized LAN/WAN/Wi-Fi configurations for high volume ticket environments. I am a bilingual professional (English C1) with a solid foundation in computer science and networking (CCNA-level knowledge).
Bilingual customer service, appointment scheduling & interpreter support.
Bilingual Customer Service Representative, Medical Scheduler, and Interpreter with nearly six years of experience, supporting U.S.-based companies and institutions. Experienced in healthcare, health insurance, banking, retail, automotive insurance, legal services, emergency calls, and general customer support. Skilled in medical appointment scheduling, accurate interpretation, customer assistance, handling confidential information, and facilitating effective communication between English and Spanish-speaking parties. Recognized for professionalism, empathy, attention to detail, and the ability to provide high-quality service in fast-paced enviroments.
Remote Project and Customer Service Manager with 19 yeas of experience
Experienced Project Manager with 19 years of diverse industry expertise. Specialized in remote work and leadership. Skilled in logistics coordination, data management, and achieving company goals. Proficient in cross-functional collaboration, effective communication, and multicultural environments.
Customer Service
2+ years of experience in customer support, medical scheduling, healthcare support, technical troubleshooting, CRM documentation, and back-office support. Skills include appointment scheduling, case tracking, document processing, medical records support, Salesforce, Office 365, email communication, technical troubleshooting, and bilingual Spanish/English support.
Senior EA supporting executives with operations and follow-up.
I am a Senior Virtual Executive Assistant with over 10 years of experience supporting executives in government, NGOs, and the private sector. I have worked with the Vice Presidency of Colombia and international organizations, managing agendas, communications, research, reporting, and follow-up. Known for discretion, organization, and execution.
I support customers via phone, email, and chat, resolve issues efficiently.
I have several years of experience in customer service and technical support, assisting customers through phone, email, chat, and ticketing systems.
Executive Assistant and Digital Marketing support specialist
Professional in Modern Languages with a Master’s degree in Digital Marketing, and diplomas in Business Administration and Business English Translation. I have over 10 years of experience in executive and administrative assistance for national and multinational companies, and 3 years of experience in digital marketing.