Banner Icon
Full Time
Dollar Icon$ 1000 - $ 1200 USD/Month

About

Full Job Description

B1 Strategy, a Florida-based business, specializes in helping experts and coaches attract their ideal clients for online health and fitness training programs.

As the Client Success Team Lead, you will play a crucial role at B1 Strategy by supporting our management team in nurturing client relationships. Your responsibilities will include facilitating day-to-day communication, addressing client needs and concerns, and overseeing requests and inquiries from clients and business partners through collaboration with internal teams.

The ideal candidate for this role will proactively identify opportunities to enhance client success and satisfaction, contributing to the overall growth and retention of our clientele.

We are looking for someone with strong organisational and administrative skills and a proactive attitude. 

If you are attentive, driven, and passionate about helping our team and clients succeed, you could be the perfect fit for this role!


Job Responsibilities

  • Providing administrative support to the Client Success Manager, such as managing calendars, scheduling meetings, note-taking, and organizing documents.
  • Acting as a point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner via e-mail, text messages, and sometimes phone calls.
  • Coordinating meetings, appointments, and follow-up actions with clients and internal teams.
  • Assisting in the onboarding process for new clients, including gathering necessary information and facilitating the setup of accounts or services.
  • Collaborating with internal departments such as sales, fulfillment, and operations to ensure alignment with client needs and objectives.
  • Assisting in the preparation and delivery of client presentations, reports, and materials.


Job Requirements

  • Operate in the U.S. Eastern Time Zone
  • Schedule Options (open to negotiation): 
  • Monday-Friday; 9 - 5 PM US Eastern Time; or
  • Tuesday-Saturday: 9-5 PM US Eastern Time
  • Laptop or desktop computer
  • Solid internet connection (20-40 Mbps)
  • Excellent level of English, both written and spoken (this is a must!)
  • Ability to thrive in a fast-paced environment with competing priorities
  • Ability to work with different software tools (training is available, but you must be tech literate)
  • Ability to meticulously follow detailed Standard of Operations (SOPs) and written instructions
  • Previous experience with customer support or client success, and communicating with clients
  • Quick learner with a think-on-your-feet attitude to foresee the needs of our Client Success Manager, Business Owners, and our customers
  • A commitment to upholding high standards of excellence, both for yourself and for our clients


Skills Required

  • Customer Support - Intermediate
  • Administration - Expert
  • Project Management - Intermediate
  • Customer Service - Expert

Attachments

  • https://prosmarketplace.com/uploads/jobs/B1 Client Success Team Lead_JULY2024.pdf
Report Job Icon
The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..

Related Jobs

long term en100-remote-en
  • Salary:
    $1,733 USD/month
  • Availability:
    160 hrs/month
  • Applicants:
    45
  • English required:
    Advanced
  • Date Posted:
    07-Feb-2025
  • Days Left:
    26

The candidate will speak fluent English with an American accent. The work schedule is 9 am to 5 pm USA central time Monday to Friday. Starting salary is 1,733 USD pe...

long term en100-remote-en100-external-link-english
Full Time
  • Salary:
    $800 USD/month
  • Availability:
    160 hrs/month
  • Applicants:
    N/A
  • English required:
    Advanced
  • Date Posted:
    05-Feb-2025
  • Days Left:
    24

*Please apply with the external link providedWelcome to Stay Rafa, the premier destination for short-term rental and hospitality services in the Greater Philadelphia area...

long term en100-remote-en
Company Logo
locationUS
Full Time
  • Salary:
    $700 USD/month
  • Availability:
    160 hrs/month
  • Applicants:
    36
  • English required:
    Advanced
  • Date Posted:
    05-Feb-2025
  • Days Left:
    24

This is a remote position. No in person work. People living outside America are encouraged to apply.Our team members are the key to our success. If you join us, you will ...

long term en100-remote-en
  • Salary:
    $800 USD/month
  • Availability:
    160 hrs/month
  • Applicants:
    41
  • English required:
    Advanced
  • Date Posted:
    02-Feb-2025
  • Days Left:
    21

We are a boutique medical practice in Los Angeles, US, specializing in hormones, weight loss, and gut health. We are seeking a virtual front desk assistant with experien...

long term en100-remote-en
Full Time
  • Salary:
    $1,750 USD/month
  • Availability:
    160 hrs/month
  • Applicants:
    25
  • English required:
    Advanced
  • Date Posted:
    02-Feb-2025
  • Days Left:
    21

Job Title: Operations & Experience EngineerCompany: Bespoke StayLocation: Remote (Preferred candidates in Pittsburgh or willing to work EST hours)About Bespoke Stay:B...

  • Date Icon
    Date Posted:
    7 months ago
  • Experience:
    Min 2 year
  • English Level:
    Advanced
  • Employment Type:
    Permanent
  • Education:
    Graduated from high school
  • Vacancy icon
    Vacancy:
    2
  • Availability:
    30 hrs/week
  • Applicants:
    47
About the Employer:
profile icon
Han T
  • Find full-time, long-term remote positions.
  • Work for companies around the world.
  • Do the job you love while working from home.