Customer Service Representative - Spanish Speaking

Full Job Description

We are hiring a Customer Service Representative (Remote) to provide high-quality support to our online users via live chat. This role involves solving player inquiries, resolving complaints, and ensuring prompt and courteous service. The ideal candidate will be proactive, tech-savvy, and customer-focused.

Job Responsibilities

Key Responsibilities:

• Handle inbound live chats from players or users and respond to their queries effectively.
• Resolve in-game issues, account problems, or transaction concerns in a timely manner.
• Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.
• Manage customer complaints by identifying root causes and providing appropriate solutions.
• Ensure high levels of customer satisfaction and retention.
• Maintain clear records of customer interactions and escalate complex cases when necessary.
• Collaborate with internal teams (technical, product, or moderation) to resolve user issues.
• Meet individual KPIs related to response time, resolution rate, and customer feedback.

Job Requirements

• Spanish and English is a must
• High school diploma or above; a Bachelor's degree is a plus.
• Previous experience in customer service, online support, or live chat handling preferred.
• Experience in gaming, tech, or digital platforms is an advantage.
• Excellent written English communication skills.Strong typing speed and accuracy for chat-based interactions.
• Tech-savvy and quick to learn online tools, CRMs, or support systems.Ability to remain calm and professional under pressure.
• Strong problem-solving and critical thinking abilities.
• Self-motivated, organized, and able to work independently with minimal supervision.
• Availability to work flexible shifts, weekends, or holidays, depending on demand.

Skills Required

• Customer Support - Intermediate
• Administration - Intermediate
• Customer Service - Intermediate

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