Customer Success Manager

Full Job Description

Reports to: Senior Customer Success Manager

Location: Remote

Type: Full-time, 1099 Contractor

The Role

We’re looking for a Customer Success Manager who thrives at the intersection of client service, team support, and operational excellence. This is a high-touch, hands-on role where you’ll manage a portfolio of 30–50 clients through the complex process of relocating abroad. 

You’ll collaborate daily with relocation partners—including immigration lawyers, tax advisors, school agencies and real estate professionals. 

What You’ll Do

• Serve as the primary point of contact for 30–50 clients at a time throughout their full relocation journey—from onboarding through post-move support
• Own client timelines, coordinate with internal and external stakeholders (lawyers, housing agents, etc.), and ensure clear communication throughout
• Deliver a concierge-level experience with empathy, attention to detail, and a proactive mindset
• Identify process gaps or inefficiencies and work with the Senior CSM to propose and implement solutions
• Maintain accurate documentation in tools like Notion, GSuite, and Salesforce to ensure visibility across the team
• Collaborate cross-functionally with Sales and Ops to ensure a seamless client experience
• Share insights with the Senior CSM to inform team-wide strategies and improvements

Who You Are

• A high-performing Customer Success Manager with experience in high touch clients
• A natural organizer and communicator who keeps details in order and timelines moving
• Calm, empathetic, and clear when clients feel overwhelmed
• Process-driven but flexible—able to follow structure and adapt when needed
• Comfortable juggling client relationships while also supporting a fast-moving team

What We’re Looking For

• 3+ years in Customer Success, Client Services, or Account Management
• Experience managing high-touch client relationships and complex service delivery
• Strong organizational skills, with the ability to manage multiple timelines at once
• Excellent written and verbal communication
• Proficiency with tools like Slack, Notion, Salesforce, Google Workspace, Zoom, Fathom, AI tools and CRM platforms
• Bonus points for:
• Background in relocation, immigration, or high-touch service industries
• Familiarity with the Spanish visa process or experience living abroad

What Success Looks Like

• High client satisfaction and retention across your portfolio
• Fewer internal bottlenecks and escalations
• Clear, well-documented processes followed by the CS team
• Smooth collaboration with partners and internal teams

Why Join Us

• Help people transform their lives by relocating abroad
• High-impact, high-autonomy role at a fast-growing company
• Fully remote team with a culture of ownership and empathy
• Opportunity to grow into a formal leadership role as the CS team scales

Next Steps: If you’ve made it to the bottom and feel you’re a perfect fit, send your resume and cover letter directly to careers@theluxnomads.com. Bonus points if you include a 3–5 minute video introducing yourself and why you’re excited about this role.

Job Responsibilities

Responsibilities

• Serve as the primary point of contact for a portfolio of 30–50 clients throughout their full international relocation journey
• Manage personalized client timelines and coordinate with immigration lawyers, real estate agents, tax advisors, and other external partners
• Deliver a high-touch, concierge-style experience with empathy, attention to detail, and a proactive approach
• Identify process inefficiencies and collaborate with the Senior Customer Success Manager to implement improvements
• Maintain accurate and organized documentation using tools like Notion, GSuite, and Salesforce
• Work closely with Sales and Operations teams to ensure a seamless and cohesive client experience
• Share feedback and insights with the Customer Success team to improve internal workflows and client outcomes

Job Requirements

Requirements

• 3+ years of experience in Customer Success, Client Services, or Account Management
• Proven track record managing high-touch client relationships and complex service delivery
• Strong organizational skills and the ability to manage multiple projects and timelines simultaneously
• Excellent written and verbal communication skills
• Proficiency with tools such as Slack, Notion, Salesforce, Google Workspace, Zoom, Fathom, AI tools, and CRM platforms

Bonus Points For:

• Background in relocation, immigration, or high-touch service industries
• Familiarity with the Spanish visa process or experience living abroad

Skills Required

• Customer Support - Expert
• Administration - Intermediate
• Project Management - Expert
• Customer Service - Expert
• Leadership - Expert

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