Phone & Scheduling Virtual Assistant

Full Job Description

Phone & Scheduling Virtual AssistantGleam Bee Cleaning ServiceLocation: Remote

Hours: Part-time (with opportunity to grow)

Schedule: U.S. business hours (Central Time preferred)ABOUT USGleam Bee Cleaning Service is a growing residential cleaning company focused on great client experience, strong systems, and long-term relationships. We’re looking for a reliable, confident Phone & Scheduling Virtual Assistant to be the first point of contact for our clients.If you enjoy talking to people, staying organized, and following clear processes — this role is for you.WHAT YOU’LL BE RESPONSIBLE FORPhone & Lead Handling

Answer inbound calls and texts from new leads

Call new leads quickly and follow up consistently

Ask qualifying questions (not just give prices)

Book quote calls, in-home estimates, and cleanings

Move leads through our sales pipeline correctly

Scheduling

Schedule, reschedule, and cancel appointments

Keep schedules accurate in our system

Communicate changes clearly with clients

Ensure all required forms (TOS, payment info) are completed before booking

Client Communication

Respond to client questions via phone, SMS, and email

Follow scripts and SOPs exactly

Identify red flags and escalate when needed

Maintain a friendly, professional tone at all times

Admin & Reporting

Keep pipeline stages updated correctly

Submit a short End-of-Day report

Flag issues, no-shows, and stuck leads

Work closely with the operations team

THIS ROLE IS A GREAT FIT IF YOU:

Are confident speaking with clients on the phone

Can follow scripts and systems without improvising

Are organized and detail-oriented

Are comfortable asking questions and guiding conversations

Can handle objections calmly and professionally

Are reliable, punctual, and consistent

THIS ROLE IS NOT A GOOD FIT IF YOU:

Avoid phone calls

Prefer “just texting” instead of calling

Dislike structure, scripts, or accountability

Struggle with follow-up or organization

Get uncomfortable saying “no” or setting boundaries

TOOLS YOU’LL USE

CRM & scheduling software

SMS and phone system

Gmail

Simple forms and pipelines

(Training is provided.)PAY & GROWTH

Competitive hourly pay (based on experience)

Performance-based increases

Opportunity to grow into a senior scheduling or operations role

HOW TO APPLYPlease apply with:

A short introduction about yourself

Your experience with phone-based roles (if any)

Your availability and time zone

One sentence answering:

“Why do you think you’d be good at speaking with cleaning service clients?”

Job Responsibilities

Answer inbound calls and texts from new leadsCall new leads quickly and follow up consistentlyAsk qualifying questions (not just give prices)Book quote calls, in-home estimates, and cleaningsMove leads through our sales pipeline correctlySchedulingSchedule, reschedule, and cancel appointmentsKeep schedules accurate in our systemCommunicate changes clearly with clientsEnsure all required forms (TOS, payment info) are completed before bookingClient CommunicationRespond to client questions via phone, SMS, and emailFollow scripts and SOPs exactlyIdentify red flags and escalate when neededMaintain a friendly, professional tone at all timesAdmin & ReportingKeep pipeline stages updated correctlySubmit a short End-of-Day reportFlag issues, no-shows, and stuck leadsWork closely with the operations teamTHIS ROLE IS A GREAT FIT IF YOU:Are confident speaking with clients on the phoneCan follow scripts and systems without improvisingAre organized and detail-orientedAre comfortable asking questions and guiding conversationsCan handle objections calmly and professionally

Job Requirements

THIS ROLE IS A GREAT FIT IF YOU:

Are confident speaking with clients on the phone

Can follow scripts and systems without improvising

Are organized and detail-oriented

Are comfortable asking questions and guiding conversations

Can handle objections calmly and professionally

Are reliable, punctual, and consistent

Skills Required

• Customer Support - Intermediate
• Customer Service - Intermediate

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