REMOTE* Patient Scheduler for Growing Dental Practice - Reception / Customer Care Specialist / Appointment Setter

Full Job Description

Full Job Description

REMOTE* Patient Scheduler for Growing Dental Practice

JOB DESCRIPTION:

We’re seeking a fully remote Call Center Representative/Patient Scheduler for a fast-growing, dental practice based in Saint Louis, Missouri, USA. The Patient Scheduler serves as the primary contact for patients and other callers during business hours (below). You will be responsible for fielding back-to-back phone calls and for scheduling appointments for new and existing patients throughout your entire shift, 7a-4p (CST) Monday-Thursday and 7a-12p (CST) Fridays.

MINIMUM QUALIIFICATIONS

• Dental Administrative & Scheduling experience: 1 year Required /3 years preferred

• Must have exceptional phone & customer service skills

• Electronic Health Record Competency Required (1 year experience with Dental EMR software preferred)

• Must be able to ensure a noise and distraction free remote work environment

• Must have a reliable high-speed internet connection and a computer that is capable of accessing our Practice Management Software remotely.

• Excellent attendance, reliability and dependability a MUST

• High school diploma or equivalent (Required)

• Some college, vocational / technical training or certification (Preferred)

• Excellent data entry skills required

• Insurance verification knowledge preferred

• Must provide two work references with their current contact information at time of the interview.

SPECIAL SKILLS:

• Ability to effectively handle multiple tasks in a fast-paced environment.

• Strong work ethic and a results-driven, can-do attitude required

• Ability to react calmly and effectively in emergency situations and to work under pressure

• Autonomous candidates only: ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision

• Outgoing, positive, friendly, patient, and professional demeanor a must

• Manage time efficiently while both on and off the phones.

• The ideal candidate loves the phone and enjoys socializing with patients

• Prefer outgoing, positive, friendly candidates

WHY CHOOSE ST LOUIS SOUTH ORAL SURGERY?

• We’re a locally owned and operated dental practice with 20 years experience and a longstanding reputation for our friendly personalities and our welcoming environment.

• Opportunity to make a real impact in our community every day by improving our patients’ dental health and overall confidence in their smiles

• Enjoy half day Fridays and Weekends Off

• Team-centered work atmosphere

• No Micro-Managing

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Phone Support - Intermediate
• Telemarketing - Beginner

Attachments

No Attachments

Job Responsibilities

Answer back-to-back inbound patient phone calls throughout the entire shift

Schedule appointments for new and existing patients

Field patient inquiries and provide information about dental services

Verify insurance and patient information accurately

Maintain patient confidentiality in accordance with HIPAA regulations

Collaborate with office management, co-workers, patients, and vendors

Assist the Business Office/Administration with various tasks as needed

Perform other duties as assigned

Job Requirements

Dental Administrative & Scheduling experience: 1 year Required / 3 years preferred

Must have exceptional phone & customer service skills

Must have a reliable high-speed internet connection and a computer capable of accessing Practice Management Software remotely

Excellent attendance, reliability and dependability a MUST

High school diploma or equivalent (Required)

Some college, vocational/technical training or certification (Preferred)

Excellent data entry skills required

Insurance verification knowledge preferred

Must provide two work references with current contact information at time of interview

Skills Required

• Customer Service - Intermediate

Attachments

No Attachments

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