Thai & English speaking Customer Support Operations Manager｜Full Remote

Full Job Description

We are looking for a Remote Customer Support Operations Manager responsible for leading a remote support team, ensuring smooth daily operations, optimizing service processes, and maintaining high levels of customer satisfaction. The role involves task assignment, KPI monitoring, and cross-team collaboration to deliver efficient and professional customer service. Candidates with experience managing remote customer support teams and strong English communication skills are preferred.

Job Responsibilities

Responsible for managing a remote customer support team to ensure smooth daily operations, efficient service delivery, and high customer satisfaction.

Plan and optimize service processes to improve team efficiency and reduce error rates.

Assist in task assignment and progress tracking to ensure timely completion of team responsibilities.

Monitor team performance (KPIs), regularly analyze customer satisfaction and feedback, and adjust strategies accordingly.

Oversee remote team communication, policy implementation, workflow management, and overall service quality.

Job Requirements

Candidates with experience managing remote customer support teams are preferred. Proficient in English & Thai communication.

Skills Required

• CRM - Intermediate

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..