WFH - Payment Manager

Full Job Description

Role Overview

The Payment Manager is responsible for handling day-to-day payment operations, including processing deposits and withdrawals, monitoring transaction flows, and ensuring players enjoy a smooth and secure payment experience. This role requires strong attention to detail, problem-solving skills, and the ability to work closely with both internal teams and external payment provider.

Job Responsibilities

Key Responsibilities

• Process and review customer deposits, withdrawals, and refunds in a timely and accurate manner.
• Monitor pending and failed transactions, resolving issues in coordination with payment service providers. 
• Support customers and the Customer Service team with payment-related inquiries.
• Perform daily reconciliation of payment transactions against PSP reports.
• Assist with the testing and integration of new payment methods.

Job Requirements

Requirements

• Previous experience in payments, banking, finance, or customer support (iGaming experience preferred).
• Strong analytical skills and attention to detail.
• Good knowledge of online payment methods (cards, e-wallets, bank transfers, crypto is a plus).
• Ability to handle confidential information with integrity.
• Strong communication skills in English 
• Proficiency in MS Excel and payment system tools.

Skills Required

• Administration - Intermediate
• Accounting - Intermediate
• Accounting - Intermediate

Attachments

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