Sumeet Joseph D. I am offline now
AVAILABLE TO WORK
El SalvadorOperations Manager with 18 years of experience
I can work as a
- Sales And Marketing
- Customer Support
- Admin Support
$1500 /Month I accept:- Other
- Payoneer
- +1
- Other
- Payoneer
- +1
About me
Manager with excellent leadership & management abilities bringing forth valuable industry experience with 18 years of experience overseeing Account & Operations Management, Service Delivery, Retention, Customer... More
Skills
Communication
Customer Service & Admin Support
Experience
Fusion BPO -Xplore-Tech Services Pvt Ltd
Operations Manager
Maintaining all Client Service Level Agreements, as well as managing day-to-day operations of all AT&T accounts
Centum Learning Ltd
Training Manager
Monitoring of business KPIs linked to Training and Operations defined by Client at partner call centers, as well as acting as a facilitator to achieve business requirements.
Bharti Airtel Limited
Customer Success, Service Delivery & Training - Senior Executive
I have worked in retention as a customer success executive as well as in service delivery and Training
Reliance (Smart InfoSolutions Pvt Ltd)
Customer Service Executive
Managed Sales and Customer service along with all the administrative tasks for the entire showroom like email management, vendor management, keeping records of important documents and filing them etc
Education
Saint Xavier's College
Completed Bachelor's degree in Commerce
Certifications & Courses
Six Sigma Yellow Belt
Completed 4 yellow belt projects Complaint Reduction on Provisioning Calls Complaint Reduction on VAS Activation and Deactivation Reduction of Unplanned Training Hours Complaint Handling TAT Reduction - Welcome call process
EF SET English assessment
Completed EF SET English assessment (C2 Proficient)
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner
Bengali
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hindi
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$9.38
Experience:
15+ years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Sumeet Joseph D.
General Information
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