Bilingual Customer Service professional with over three years of experience
Dedicated Bilingual Customer Service professional with over 3 years of experience in high-volume call centers, health insurance operations, Spanish-English interpretation and lead management across multiple industries. Adaptable, empathetic, and detail-oriented, with proven expertise in handling sensitive legal and medical data under strict confidentiality while leveraging digital platforms to drive high satisfaction and organization. Fluent in Spanish and proficient in English (C1 level). Open to new challenges and eager to contribute to a dynamic team.
I am an expert in Management, with Project Management experience and Planning
Senior Project Manager | Director of Operations expert with 13+ years across Customer Service, Tech, BPO, Mental Health, and U.S. Legal. I lead cross-functional teams to streamline operations, improve delivery, and drive measurable gains in CSAT, NPS, and FCR. Known for building high-performing teams, strengthening client relationships, and scaling
I´m a journalist and I would like to work as virtual assistant.
I´m a journalist but I found out that my administrative skills are excellent which has allow me to work as an executive assistant in enterprises abroad as Students Partners and RE/MAX.
Executive Assistant and Digital Marketing support specialist
Professional in Modern Languages with a Master’s degree in Digital Marketing, and diplomas in Business Administration and Business English Translation. I have over 10 years of experience in executive and administrative assistance for national and multinational companies, and 3 years of experience in digital marketing.
Dynamic, accomplished Marketing Specialist with strong communication skills
- Led the development and implementation of comprehensive digital marketing and advertising strategies, focusing on healthcare. - Managed CRM systems and directed team efforts in data management, customer relationship strategies, and targeted advertising campaigns. - Spearheaded outreach initiatives and sales calls, increasing client acquisition
Shopee affiliate content creator and video editor.
Experienced content creator, Shopee affiliate, and video editor. Skilled in producing engaging short-form videos for social media, digital marketing campaigns, and UGC creation.
“I am a Virtual Assistant. I help clients manage tasks, organize schedules, and
Experienced professional in the real estate industry with a focus on warm calling, lead generation, and customer engagement. Strong background in handling objections, setting appointments, and maintaining CRM systems.
Confident communicator with strong customer service skills.
Customer-focused professional with 3+ years of experience in customer support, sales, account management, and back-office operations. Experienced in phone, chat, and email support, account changes, payment processing, customer retention, complex cases, and new account creation. Strong communicator with proven attention to detail, problem-solving skills, and the ability to manage multiple priorities.
Virtual assistant handling data, support, and administrative tasks
Bilingual professional with experience in customer support, back-office operations, and administrative assistance. Worked at Teleperformance providing technical and back-office support for hotel systems, managing updates for amenities, taxes, and marketing content. Experience with Choice Hotels handling website content and image uploads, supporting property management tasks. Background in team coordination as a delivery supervisor managing 15 drivers. Also experienced in lead generation for freight brokerage. Strong skills in organization, communication, data management, and remote work tools such as Excel, Google Workspace, and CRM systems

Customer Service Representative / Virtual Assistant
53 year-old Venezuela who is passionate about my job. I'm a Mechanical Engineer who has been teaching English and Warehouse Management, during 5 years. However, I have been preparing to work as a Customer Service Representative and/or Virtual Assistant. For this purpose, I have just completed the course in these areas offered by the website Nestingacc.com