I handle customer inquiries, troubleshoot issues, process refunds/exchanges.
Bilingual customer service and technical support professional with experience in fast-paced, high-volume environments. Background includes ePrescribing support, client onboarding, scheduling, account management, conflict resolution, and sales support across healthcare, BPO, and administrative roles. Skilled in troubleshooting software and service issues, handling customer inquiries through phone, chat, and email, and maintaining strong CSAT results. Fluent in Spanish and English, with a Bachelor’s in International Business and experience using tools like Zendesk, Slack, Google Suite, and Microsoft Office.

I am a professional customer care agent / Virtual Assistant
I have a high school degree, I've worked as Supervisor at cellphone company, sales agent for an auto parts company, worked as an auto transport broker. During these 12 years working virtually I have also been able to work in real estate as a junior acquisitions and cold caller honing my organizational skills and in the surplus business.
General Administrative Assistant
Experienced Administrative Assistant with strong organizational and communication skills. Proficient in office management, scheduling, and data entry. Able to multitask and prioritize effectively in a fast-paced environment.
Customer support specialist with experience in client care and scheduling.
Customer Support Specialist with strong communication skills and hands-on experience in client management, administrative assistance, and scheduling. Skilled at resolving customer inquiries with empathy, managing patient and client interactions, organizing calendars, and handling administrative tasks efficiently. Adaptable, detail-oriented, and fluent in English, ready to deliver excellent service and support in fast-paced environments.
Client relation, making sure all standards are accomplished and compliance.
Detail-oriented and results-driven professional with over 7 years of experience in customer service, sales, retention, and back-office operations. Proven success as a Team Leader and Sales Manager in fast-paced, high-demand environments. Recognized for exceptional communication skills in both English and Spanish, strong multitasking abilities, and a consistent commitment to client satisfaction. Skilled in administrative support, CRM systems, digital platforms, and team coordination, ready to contribute efficiency, professionalism, and growth to dynamic organizations
I help businesses improve the way they operate by designing scalable processes that make teams more efficient, enhance customer experience, and drive measurable business results.
My background is in customer operations, where I've built experience improving processes, solving complex customer challenges, and helping teams work more efficiently. Throughout my career, I've taken the initiative to design and optimize workflows, develop SOPs, improve CRM processes, and create scalable solutions that strengthen both customer experience and business performance. I enjoy understanding how a business works, identifying opportunities for improvement, and building practical systems that make a lasting impact.
I´m chemical engineer with experience in project manager and product development
Chemical Engineer turned Project & Marketing Manager with 2+ years leading end-to-end product development projects and managing cross-functional teams in the beauty and personal care industry. Skilled at translating complex technical information into clear, consumer-facing content and messaging — a core skill for brand and community management

Executive Assistant
Real Estate branch experience. Customer & Business-orientated, Outstanding service. General calendar management ● Virtual office organization ● Personal errands of various nature (pay bills, send notes, etc.) ● Scheduling travel, arranging meetings ● Transaction Coordination
sales and customer professional support with two years of experience at Altice
Customer-focused Sales Professional with 2 years of experience in telecommunications at Altice Dominicana. Skilled in consultative selling, client relationship management, cross-selling, data entry, and CRM tools. Multilingual (English Advanced, Spanish Native) with strong leadership and problem-solving skills, background in military service, and expertise in delivering high customer satisfaction in fast-paced commercial roles.
Customer support, technical assistance, and online business listing management.
Bilingual professional with over 5 years of experience in customer service, technical support, and administrative assistance. Currently working as a Service Specialist at Thryv Dominicana, providing customer support, managing Google Business Profiles, and resolving platform-related issues. Previously worked at ERC Global, providing customer service for a telecommunications campaign and later supporting U.S. employees with HR-related matters, including benefits and payroll. Experienced with Salesforce, Genesys Cloud, Avaya, and 8x8. I am organized, results-oriented, adaptable, and comfortable learning new processes and technologies.