I am a Customer Support Specialist with over two years of experience in billing
Experienced Customer Support Specialist with expertise in resolving billing issues, managing accounts, and ensuring high levels of customer satisfaction. Proven track record of delivering results and exceeding expectations.
Legal case management, research, analysis, document review, and drafting.
Attorney at Law with 3 years and 6 months of legal experience, including legal practice and professional experience in the public sector. Experienced in legal analysis, research, case management, document review, and drafting legal resolutions, administrative acts, certifications, and other legal documents. Managed 50+ complex cases weekly involving tax exemptions and customs franchises, ensuring compliance with applicable laws, regulations, and deadlines. Experienced in coordinating legal processes, reviewing documentation, preparing decisions, and working with government agencies and stakeholders. Also served in a regional leadership role overseeing case-related processes and ensuring efficient and accurate resolution of legal matters.
Bilingual Virtual Assistant & Customer Success specialist supporting US clients.
6+ years supporting US-based clients across SaaS, automotive, and telecom. Managed 15–60 accounts simultaneously at Gusto, CDK Global, and Apple Support with 95–97% first-contact resolution. HubSpot CRM Certified. Bilingual EN/ES (C2). Experienced in CRM administration, client onboarding, inbox and calendar management, and remote operations.
Intake Specialist
My professional career spans customer service, legal intake, and remote Spanish interpretation across medical, insurance, and legal settings. I have worked as the first point of contact for clients, conducting case evaluations, managing documentation, and ensuring clear, accurate communication between all parties.
I'm a civil engineer with a Master's Degree In Construction Project Management
I have experience in many construction sectors like Residential, Commercial, Institutional, and Mining. I manage the whole life cycle of Construction Projects, from Pre-feasibility studies, land evaluation, urban developments, design coordination (BIM), project financial structuring, Project construction and Project controls (Cost, Time, QA/QC).
Freelancer, Telemarketing, Cold-Calling, Customer Service, CRM & Docs Reporting
I have experience as a Virtual Assistant for a real estate agent, managing leads, emails, and agent outreach. I also served as an Administrative Assistant for a Chicago medical interpreter training company and as a Case Management Assistant at a California personal injury law firm, supporting client communications and case coordination.
I am a Virtual Assistant and Graphic Designer.
As a professional virtual assistant, I act as an operational and strategic partner remotely. I carry out digital marketing, social media, and graphic support.
Full-stack developer, with 10 years developing web and mobile applications
Dynamic Full-Stack Developer with 10 years of experience delivering web and mobile solutions that enhance operational efficiency. Proficient in Laravel and React, leveraging a skill set that includes MySQL and CSS, as well as expertise in React Native, Vue, among other technologies.
I focus on supporting and carrying out administrative and financial tasks.
My professional career has developed mainly in the administrative, financial, and accounting areas, acquiring experience in different processes that have allowed me to develop a multifunctional profile. Throughout my career, I have participated in treasury activities, bank reconciliations, invoicing, portfolio management and collections, cash management, recording of income and expenses, payroll, document management, and accounting support.
Administrative and support specialist with strong skills in communication, organ
Results-driven professional with a strong background in professional writing, account coordination, and digital content development. Highly skilled in managing digital operations, ensuring clear communication, and delivering accurate, high-quality results under tight deadlines. Proactive, detail-oriented, and fully adaptable to remote collaborative environments with a strong commitment to efficiency and continuous growth.