Call center over 8 years
I am a highly motivated and results-driven professional with a strong background in customer service, sales, and technical support. I have experience working as a Customer Service Representative in a call center, including for a financial institution, as well as serving as a Sales Agent for a U.S.-based bus transportation company. I also have hands-on experience providing technical support through phone calls and live chat. My strong communication, problem-solving, multitasking, sales, and customer service skills allow me to handle challenging situations professionally and efficiently. I am confident, adaptable, quick to learn, and committed to delivering exceptional customer experiences while consistently achieving outstanding results.
Customer Support & Operations Specialist
Bilingual Customer Support and Operations Specialist with experience supporting US-based companies in high-volume, remote environments. I specialize in billing operations, dispute resolution, platform support, and policy-driven decision-making. I have worked across multiple operational areas, including billing, general platform inquiries, vehicle quality review, and reservation management. I am known for strong attention to detail, clear communication, and the ability to handle complex customer situations while maintaining compliance and accuracy.
7+ years in sales, customer service, and client management in the US.
7+ years in sales, customer service, and client management in the US. Sales Manager leading a team of 30. Hands-on experience with Salesforce, Zendesk, QuickBooks, and JobTread. Studied Business Administration at Universidad Rafael Landívar.
Assistance, organization, time savings
Architect with over 30 years working as a designer, builder, contractor, and investor, with expertise in tools such as AutoCAD, Project Manager, SIECONS, participation and delivery of works with satisfaction to national and foreign clients, developing projects in the sphere of Tourism, Housing, Health, and industrial works.
• Led a sales-driven CRM strategy, increasing loyalty. • Managed a team of 12+ s
A dynamic professional specializing in customer relationship management and business development, with demonstrated success in driving growth, leading teams, and surpassing sales targets, also possesses expertise in CRM and strategic negotiation.
Administrative support, customer service, inventory control and safety practices
I am a Higher Technician in Occupational Health and Safety and Licentiate student. I have experience in customer service, administrative tasks, stock management and cash handling. I completed internships in metalworking and construction sites, performing workplace inspections, risk identification, PPE control and safety verification. I am fully bilingual in English and Spanish, proactive, responsible, eager to learn and ready to work remotely.
I am a virtual assistant, with experience in different administrative tasks.
I have a degree in English teaching as a foreign language. My experience goes in 9+ years as a teacher and 4 years as a virtual assistant. As a virtual assistant I've been able to work with social media, content creation, copywriting, SEO, CRM, lead generation through social media. I've work in Real Estate and wedding planners.
I handle payment posting and account adjustments.
I have experience in financial operations, including payment posting, account adjustments, transaction processing, and maintaining accurate records. I have developed strong attention to detail, organization, and problem-solving skills while ensuring accuracy and efficiency in daily tasks.
Virtual Administrative and Customer Service Assistants
-Providing administrative support to online professionals around the world, while maintaining a consistent level of professionalism, honesty, quality, and accuracy. -Managing customer service and satisfaction in the most effective way possible, identifying problems and finding the best solutions.
I edit footage, shape stories, and enhance visuals for impact and flow.
Experienced Video Editor skilled in post-production, editing, and visual storytelling. Proficient in Adobe Premiere Pro, After Effects. Proven track record of delivering high-quality video content on time.