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I am a Project Manager from Mexico City with 10+ years of experience who is passionate about optimizing processes and teamwork. I have worked with corporations, startups, and entrepreneurs leading different projects in more than 15 countries (Remotely and On-site)

i am a virtual assitant, i have experience working with local and virtual businesses also i have experience with customer service and sales. i have worked as marketing assistant and virtual assistant.

Currently studying a Bachelor in Business Administration. I have 11 years of experience in the customer service industry. I have worked as a customer service representative, QA analyst and team leader. Because of my experience my last role is an account Manager working with a portfolio of clients.

I have been in the industry for 20 years, serving USA and, UK customers with international corporates. I worked in different queues starting from voice, non-voice, and quality. I’m able to use different platforms like QuickBooks, Xero, GHL, Zendesk, Clickup, Pipedrive, SQL, HubStaff, Solution, Jira, Avaya, Genesys, Amadeus, and ICDL.

My professional career is administration, I have also taken a certified English course and a Marketing and Community Manager course, I characterize myself as being proactive and efficient, I like to learn and have new work experiences, I have experience in sales, virtual assistant and customer service.

Resourceful and dedicated High School graduate with 2+ years of customer service and support experience, as well as translator & transcriptionist with empirical experience with school-level tasks for several clients, excellent analytical skills, and a demonstrated commitment to providing outstanding service.

I been working remotely for around 3 years, starting with small roles in Account Management for tech companies, and Administrative Assistant. Made a change and started working in recruitment and human resources for tech companies for around a year and a half, to once again go back to the administrative and operative side of tech.

I have been an interpreter at conferences, meetings, one-on-one conversations, over the phone conversations, and video conversations. I have translated (printed documents) in many different subjects, particularly technical subjects, and for many years.

I’ve built my career across customer service, collections, and dispatch roles. I worked as a Customer Service Agent, Escalation Agent, and Collections Specialist with companies in finance, tech, and wellness. I handle inquiries, resolve complex issues, and manage dispatch operations, focusing on delivering efficient remote support.