Most recently I serve as an Account Manager for an outbound sales campaign
I'm currently at university studying civil engineering, at the moment I'm currently available for work.
Comprehensive experience in omnichannel customer service.
Multichannel Client Advocacy: Successfully executed proactive outreach initiatives to engage customers and drive positive outcomes. Provided real-time chat support to resolve inquiries efficiently and maximize client retention.
SDR/BDRs & Administrative Virtual Assistant.
I've worked over two years in SDR/BDR roles. Additionally, I have more than a year of expertise managing CRM systems, ensuring data accuracy, generating performance reports, and monitoring calls as a Administrative Virtual Assistant.
Marketing, I do customer service. Handle client relationships
I'm an intern in the marketing career in college, the companies I have worked for are Directv, Cygnus Pacific, 5CA, and Partner Hero. Regarding achievements, I've improved and developed skills oriented to the care and attention of customers, how to manage such relationships, and know the responsibility of having customers assigned under my care.
Logistics engineer, expert in operations and warehouse management.
I'm a logistics management engineer with experience in operations, data analysis, and supply chain. I've led teams, optimized processes, and mastered tools such as Power BI, SAP, and Excel. I stand out for being proactive, responsible, and always willing to continue growing.