Bilingual Customer Service Representative

Full Job Description

Bilingual Customer Service Representative

Company: BAMC Incubator

Location: Remote (USA-based company)

About Us:

BAMC Incubator is a brand incubator and marketing agency dedicated to helping local businesses and e-commerce brands achieve their growth potential. Our focus on purpose-driven brands and innovative marketing solutions has driven our success, supported by our talented remote team.

Job Overview:

We are looking for a Bilingual Customer Service Representative to join our team. This role is essential in providing exceptional customer support for our Go High Level (GHL) CRM and marketing services. The ideal candidate will be fluent in both English and Spanish, with a strong understanding of GHL CRM and marketing practices.

Key Responsibilities:

• Customer Support: Provide excellent customer service by answering inquiries related to GHL CRM and marketing services via phone, email, and chat.
• Technical Assistance: Assist customers with troubleshooting issues and provide step-by-step guidance on using GHL CRM features effectively.
• Problem Resolution: Identify customer needs and resolve issues promptly, ensuring a positive customer experience.
• Knowledge Sharing: Educate customers on best practices for utilizing GHL CRM and marketing services to achieve their business goals.
• Feedback Collection: Gather customer feedback to improve service quality and contribute to product enhancements.
• Documentation: Maintain accurate records of customer interactions and issues in the CRM system for reference and analysis.
• Language Proficiency: Communicate fluently and professionally in both English and Spanish, adapting to the language preference of the customer.

Qualifications:

• Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Experience in customer service, preferably with CRM systems such as Go High Level.
• Strong problem-solving skills and a customer-centric approach.
• Ability to explain technical concepts clearly and concisely to customers with varying levels of expertise.
• Excellent organizational skills and attention to detail.
• Ability to work independently in a remote environment while collaborating with a team.

What We Offer:

• Competitive salary paid in USD.
• Opportunity to work with a dynamic and purpose-driven team.
• Professional development and career growth in customer service and digital marketing.
• Flexible remote working environment.

How to Apply:

If you are passionate about customer service and enjoy helping others succeed with marketing tools, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are an excellent fit for this role.

Job Responsibilities

Key Responsibilities:

• Customer Support: Provide excellent customer service by answering inquiries related to GHL CRM and marketing services via phone, email, and chat.
• Technical Assistance: Assist customers with troubleshooting issues and provide step-by-step guidance on using GHL CRM features effectively.
• Problem Resolution: Identify customer needs and resolve issues promptly, ensuring a positive customer experience.
• Knowledge Sharing: Educate customers on best practices for utilizing GHL CRM and marketing services to achieve their business goals.
• Feedback Collection: Gather customer feedback to improve service quality and contribute to product enhancements.
• Documentation: Maintain accurate records of customer interactions and issues in the CRM system for reference and analysis.
• Language Proficiency: Communicate fluently and professionally in both English and Spanish, adapting to the language preference of the customer.

Job Requirements

Qualifications:

• Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Experience in customer service, preferably with CRM systems such as Go High Level.
• Strong problem-solving skills and a customer-centric approach.
• Ability to explain technical concepts clearly and concisely to customers with varying levels of expertise.
• Excellent organizational skills and attention to detail.
• Ability to work independently in a remote environment while collaborating with a team.

Skills Required

• Customer Service - Expert

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