Industrial Engineer | Data Analyst | SQL | Power BI | Python | Customer Experience
Data-driven, analytical, and customer-focused; these are the qualities that define my approach to business. With a background in industrial engineering and experience in customer behavior, UX design, and data analytics, I specialize in transforming raw data into actionable insights that drive growth.
Administrative and Executive Assistant & project coordinator
Detail-oriented and highly organized Administrative and Executive Assistant with 12+ years of experience supporting business operations, executive leadership, and customer-facing teams. Proven ability to manage calendars, coordinate projects, handle high-volume communications, and maintain accurate documentation in fast-paced, remote environments. Experienced in working with U.S.-based companies and multicultural teams, delivering efficient administrative support and improving workflow processes.
Virtual Assistant / Ecommerce and Digital Marketing Specialist / Bilingual (Spanish / English)
Administrative Assistance | Digital Marketing Strategy | Social Media Management | SEO Optmization | Email Marketing | Ecommerce Platform Management
Professional, dynamic and detail-oriented office assistant for over 6 years.
Bachelor of Philology and Communication from the National Autonomous University of Nicaragua (2011), with experience in customer service, administrative support, office assistance, production, and cleaning services. I worked in sports clubs, residential facilities, dental clinics, production companies, and educational centers.
Senior BPO professional with nearly ten years of continuous experience
Extensive background in high-volume, KPI-driven environments requiring strict compliance, documentation accuracy, and consistent performance against service-level agreements.
I assist clients, resolve issues, and ensure positive experiences
Customer Experience & Banking Services Professional with 7+ years of expertise spanning financial services, hospitality, and client relations. Proven ability to deliver exceptional service, resolve complex issues, and strengthen long‑term relationships.
International Trade Expert: 7+ years in Operations, Purchasing and Logistics
Bachelor's degree in International Business with 7+ years of experience in comprehensive operations management, purchasing, and business development at both national and international levels. Proven leadership of up to 20 people, with a successful track record in creating and optimizing supply chains, managing critical freight (air, ocean and land) and implementing new sales and purchasing channels. Specialist in cost reduction through strategic negotiations, profitability analysis, and credit management.
Metallurgical Engineer with experience in operations related to MIDREX process
Metallurgical engineer with technical experience in MIDREX process operations, particularly in maintenance planning activities including major plant shutdowns, corrective actions, resource management, and budget forecasting.
HR processes, administrative activities, and commercial activities.
Graduated from the National Open and Distance University UNAD. As a degree option, develop a diploma in Human Talent Management. I have 6 years of experience in the labor sector, holding positions as HR document management assistant, operational assistant and administrative assistant. I graduated with honors from the university.
Customer service in chat/voice and bilingual interpreter experience.
Enthusiastic and dedicated professional with over 10 years of experience in customer service, data entry, and Spanish interpretation. Eager to bring strong communication, organization, and attention to detail to a dynamic team.