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Over the past four years as a Senior Customer Service Representative, I provided comprehensive support that extended beyond standard inquiries. My role involved assisting clients with account reconciliation to ensure financial accuracy, managing key business operations, and supporting SEO optimization efforts to enhance online visibility. This experience allowed me to combine technical support with strategic business assistance, delivering exceptional value and seamless experiences for every client.

I had worked for Amazon, Xfinity, Ezcater, Real state and lastly I worked as a legal assistant for two law firms in the United States.

I have 10 years of experience on Customer Service for various markets, I have been a Supervisor on the area for more tan 6 years now and I have also worked as Onboarding Specialist, Mentor and Sales Coach.

Bilingual Business Administration professional with 4+ years of experience in healthcare operations, administrative support, and team leadership. Currently working as an Operations Manager for UnitedHealthcare, managing teams of around 20+ employees across Medicare Advantage, Individual & Family Plans, and outbound operations. Experienced in task management, and executive support.

I do possess an Associate in Arts degree from Long Beach City College and did work at Compton Unified School District as Sub-Teacher. Collaborated at Aeromax International as Sales Representative and supported Elite auto dealership as a Operations Manager.

BILINGUAL PROFESSIONAL WITH 6 YEARS OF EXPERIENCE IN HIGH PRESSURE CUSTOMER SERVICE ENVIRONMENTS, INCLUDING THE MEDICAL BILLING INDUSTRY AND AUTOMOTIVE SALES. RESULTS ORIENTED WITH A STRONG COMMERCIAL FOCUS AND A PROVEN ABILITY TO THRIVE IN COMPETITIVE SETTINGS. CUSTOMER SERVICE EXPERIENCE FOR AMERICAN AND PERUVIAN COMPANIES.

Industrial and Systems Engineering focuses on the optimization of processes and systems to improve efficiency and productivity in various industries. Acquired knowledge includes Operations Management, Logistics and Supply Chain, Project Management, Industrial Safety, and Industrial Quality.

Delivered exceptional guest service in a fast paced, multicultural environment at Walt Disney World Resort. Managed sales transactions, monitored inventory, restocked merchandise, and maintained product displays. Prepared daily operational reports, documented completed tasks, and communicated updates to supervisors. Supported food and beverage operations while ensuring compliance with safety and quality standards. Collaborated with diverse teams, resolved guest concerns, and ensured efficient daily operations across multiple EPCOT locations. Developed strong skills in leadership, communication, problem solving, teamwork, and adaptability.

Bachelor Degree in Literature and Linguistics, with 8+ years as a content creator, translator, and researcher.

Operations and compliance leader with 8+ years managing teams averaging 16 members across audit, billing, and client onboarding, now transitioning into QA and junior software development. At HCLTech/Xerox, I led Quality Analysts performing daily SOX audits and implemented control points that standardized processes. At Athena, I built quality-review frameworks for onboarding and shipped an internal dashboard using Google Apps Script, JavaScript, HTML, and CSS. I build personal projects with React, Node.js, and PostgreSQL and test their APIs with Postman. I bring a detail-focused, process-driven mindset to testing and building reliable software.