Full Job Description

When you apply, please make sure the subject line is: “I actually read the instructions”

Who we are:

We are a group of hard core problem solving, custom code hacking, status-quo bucking, out-of-the-box thinking, genius digital gangsters breaking out the creative solutions with a vengeance and the passion of a thousand suns (covered in Tabasco sauce)…

More specifically, we are a digital marketing agency with a special focus on bespoke website design & development and we are the BEST at what we do! We’re headquartered in Providence, Rhode Island with team members across the globe.

We have a quickly growing team of rock stars, all committed to working hard to make sure our clients are successful. We’re looking for other highly motivated and driven people who want to grow and make an impact. Is that you?!

Check out our website

What we’re looking for:

We need a new Client Account Manager! This is a remote (work from home) position.

Client managers need to understand design and development enough to interface with the technical team, answer client questions, help troubleshoot problems, and guide the project strategy. They don’t build or manage the websites, but they translate website and digital campaign performance to the client, and they also translate the clients’ goals to the team who does build and manage the campaigns (the specialists).

This unique mix of right brain (client relationship building and management) and left brain (campaign strategy and data analysis) skills makes client managers very special people. They are the lifeblood of our organization and we’re looking to find more wonderful team members who can help us grow!

Job Responsibilities

Salary & growth opportunities:

• Client Account Manager starts at $1,500/mo.
• You’ll work closely with the CEO as you learn the trade for the 1st 60-days
• You’ll be assigned clients slowly as we begin to build your confidence
• You’ll be graded on your client retention and campaign performance
• Once you are managing a full slate (we have an algorithm to determine a full slate based on the bandwidth taken up by the types of clients on your plate) you will be promoted to a full Client Manager.
• Growth opportunities
• Strong opportunity for growth for Client Managers who take on additional accounts past a full slate.
• You’ll be graded on your client retention and campaign performance.
• We actively promote from within. Successful Client Managers are first in line for promotion into our core strategy team.

The ideal candidate:

• Web Design & SEO: Experience with working with and around website design/dev as well as SEO is required. You are not expected to run Google SEO campaigns or build websites (those are run by our account specialists). However, you need to know Google SEO and the process of good design & development well enough to help influence strategy as well as be the conduit between our specialists and clients.
• Client management: The core of your job is relationship building. You need to be a person that cares deeply about helping small businesses succeed. That means managing expectations, being clear in your communication, and being willing to coach clients. You also need to be comfortable with challenging conversations and have the ability to diffuse tense situations and the foresight to navigate around potential pitfalls. This role requires Zoom facetime with the clients so being your best self is important.
• Marketing Strategy: Your job is to learn about the client’s business and understand what they sell, who they sell to, etc. And then, guide the client towards strategies that help their websites become as profitable as possible. If this means they need to change their website, it’s up to you to realize this and recommend it to them. If this means their obsession with getting a low click-through-rate is hurting them because the quality of their website traffic is dropping (and consequently their conversion rates) it’s up to you to educate them on a better metric to base their campaign success off of.
• Problem solving: The cardinal sin at our company is asking someone a question you could have solved yourself. We follow the 1:3:1 rule (Google it) . We need people who are willing to “figure it out” and don’t mind rolling up their sleeves. That doesn’t mean we aren’t here to support you, we are. But only when you encounter a problem that you truly can’t solve. You’re expected to bring more to the table than expected and hurdle problems, not allow them to get in your way.
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Job Requirements

Successful Client Account Manager personality profile:

Motivated by competition and results. You are likely a skilled, pragmatic enforcer whose focus on achievement and success can help those around you accomplish goals. You speak directly and make decisions quickly. You like to take charge in a situation and explore worthwhile, effective solutions. Your determination and confidence make you a strong leader.

Important personality traits: 

• Persuasive
• Assertive
• Confident
• Direct

What energizes you:

• Taking charge
• Ambitious goals
• Challenges
• Professional growth
• Competition & winning

Make sure you’re comfortable with:

• Remote working. This is a remote (work from home) position.
• All job offers start with a 60-day trial to make sure that we’re the right fit for each other.
• Monthly salary starts at $1,500 and could increase based on performance after 60-day trial
• You must work US Eastern Standard Hours of 8am-4pm

Our values:

Truth: Everything we do requires a commitment to truth as the core principle and foundation of our company. We are data driven marketers, data is truth. If something isn’t working, we tell the client. If we make a mistake, we’re the first to bring it up and we own it. If we don’t know the answer to something, we admit it readily (and then work to figure it out!) If we disagree, we say so. Truth is the first and most important step to solving any problem.

Responsibility: How do we do more? How do we give more? How do we help each other? Responsibility requires us to constantly be looking for opportunities to go further. We don’t try to get out of work, we lean into it. You’ll never hear us say, “That’s not my job.” By being proactive with our skillset we place ourselves in a position to influence the world around us in a way that only those who understand true responsibility ever can.

Heart: It’s not enough to simply do. You also have to care. You have to care about your clients, your team mates, and yourself. You have to work like it matters, like what you’re doing means something. You need to know that you’re making an impact and understand that there are people relying on you to do what’s best for them. In some cases, these people wouldn’t know the difference which makes it even more important. We have been offered a sacred trust in helping people grow their business and so we treat their businesses as our own.

To apply:

If you're interested, please submit the following:

• A link to your resume in PDF format with the following naming convention: [Lastname.Firstname.Client-Manager.pdf]
• Details of your [job title / description] experience
• ***Optional: A link to your completed personality quiz
• Your answer to this question: if you were an animal, what animal would you be and why?
• Your answer to this question: What does this quote mean to you personally? "Work is love made visible" - Khalil Gibran

Submissions should go to:

I will be looking for people who can format their submission in a way that makes it easy for us to review. Remember, in client management you want to help make it as easy on the client as possible! I’m happy to answer any questions you may include in your application.

Thank you for your consideration and best of luck on your job search!

Skills Required

• Marketing Strategy - Intermediate
• Customer Support - Expert
• Administration - Intermediate
• Project Management - Expert
• Marketing Project Management - Expert

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