Concierge Service

Full Job Description

If you appreciate unparalleled service excellence, have a flair for speaking ‘luxury’, and the desire to curate truly memorable experiences for customers, we have a position for you within our customer concierge service team.

With two offices at the moment in London & Helsinki, we are a technology-driven, invitation-only concierge service that eases and enhances the international lifestyles of its members while having a positive impact on our planet. Our goal is for our app to become your global lifestyle companion, with the ability to offer you bespoke recommendations while consistently saving you time and effort, through an end-to-end digital booking experience. 

As a Lifestyle Manager you will be delivering a personalized, first-class service to customers via the messaging channel on our built-for-purpose app.

You'll be working fully remote while staying in touch with our team worldwide. 

Working hours will be roughly 1 pm to 9 pm EST. Usually there is a weekend element to the job, but it's only 5 days per week, 40 hours total.

Salary will be paid out bi-weekly.

Job Responsibilities

• Provide a high-touch, proactive service to our members utilizing our dedicated CRM and app. 
• Take full ownership of members' requests across travel, dining, luxury retail, and experiences to deliver a seamless member experience. 
• Provide timely updates to the member so that they can relax once a request has been submitted.
• Work with a number of suppliers across aviation, hospitality, gastronomy, and luxury retail to elevate the members' experience.
• Understand members preferences and record these within the CRM so that you can provide a personalized and proactive level of service. 
• Provide member feedback and insight to the wider team to ensure that learnings are collectively gained. 
• Be aware of performance by tracking key service KPIs and identify areas of enhancement across the member experience team.

Job Requirements

• Professional presentation; ability to communicate effectively with high-end clients both verbally and in writing.
• A background in luxury customer service or sales would be beneficial.
• Ability to work to a tight deadline and remain calm with time pressure.
• Exceptional attention to detail 
• Creative problem solving 
• Accurate with entering and recording data and requests.
• Strong IT skills in applications such as excel, word, email applications, internet browsers and the ability to learn new applications quickly.
• Ability to absorb extensive information around luxury travel, villas, dining, etc
• Enjoy working for a fast paced start-up work environment that has an open and exciting culture.

Skills Required

• Customer Support - Expert

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