Customer Care & Sales Representative

Full Job Description

About Comercio

Comercio is a rapidly growing e-commerce business, with a portfolio of online stores including Nordica Sauna and Outdoor Direct. As we continue to expand, we're looking for an empathetic Customer Care & Sales Representative to join our sales team.

Position Overview:

As a Customer Care & Sales Representative, you'll be an integral part of our sales and customer service team. Your primary focus will be driving sales by providing expert product recommendations, managing leads effectively, and providing outstanding customer service to ensure customer satisfaction and loyalty. You'll work closely under the Head of Sales to achieve sales targets and contribute to the overall success of the company. 

Don’t miss this opportunity. Join us to:

• Be part of the early stages of a fast-growing company
• Join a fun, driven team that values your contributions
• Unlock significant career opportunities as you help us grow
• Secure a long-term position with room for advancement
• Benefit from top-notch eCommerce training and mentorship
• Make decisions and direct your career path with autonomy
• Experience limitless potential for advancement
• Work without micromanagement and enjoy paid time off
• Enjoy the flexibility of remote work
• Cultivate your entrepreneurial spirit within a stable organization
• Aspire to become a high-end manager if you excel beyond expectations

This Exciting Role Offers:

• Growth potential that matches your skills and interests
• Opportunities to explore customer service and systems improvement
• Free training, mentorship, and courses to unlock your full potential

Job Responsibilities

• Engage with customers via various channels including phone, email, and live chat to assist with sales inquiries, product recommendations, and order processing
• Actively manage and nurture leads through effective communication and follow-up to convert leads into sales opportunities
• Become a product knowledge expert, staying up-to-date with our product offerings, features, and benefits to effectively educate customers and drive sales
• Provide exceptional customer service support to surprise and delight our customers, resolving any issues or concerns promptly and professionally
• Assist with administrative tasks related to sales and customer care, including order entry and CRM maintenance
• To apply, at the top of your cover letter, please write "Comercio’s Customer Service Rockstar”

Job Requirements

Description of Ideal Candidate, we are looking for someone who:

• Thrives on challenges and problem-solving
• Takes initiative and gets things done efficiently
• Is self-motivated and can work independently
• Embraces hard work as an opportunity for growth
• Excels at logical reasoning and finding solutions
• Pays meticulous attention to detail
• Enjoys working behind the scenes to ensure flawless operations
• Has a growth-oriented mindset and values continuous learning
• Takes ownership and seeks more responsibility
• Follows through on commitments and communicates effectively

Candidate Requirements

• Previous experience in sales or customer service roles, preferably in an e-commerce environment
• Strong communication skills with a friendly and professional demeanor
• Passion for learning and becoming a product knowledge expert
• Exceptional problem-solving skills and the ability to handle customer inquiries and complaints with patience and empathy
• Ability to work collaboratively in a team environment and take direction from the Head of Sales
• Proficiency in using CRM software and other sales tools is a plus
• Fluent in English, preferably a near-native speaker
• Typing speed of 50 WPM

The ideal candidate will act with:

• Empathy
• Clarity
• Urgency
• Honesty

Company Culture:

At Comercio, we value transparency and open communication. We work diligently while enjoying our journey together.

Additional Details:

Required - Internet: Fast, stable connection

Work Environment: Be prepared to answer calls promptly during business hours, with no disruptive background noise (e.g., coffee shops, children, dogs, etc.).

Working Hours:

Full-time position (40 hours/week): Monday - Friday, 9 AM - 5 PM US Eastern Time. 

How to Apply:

Email a short cover letter as a response on this platform or to chris@nordicasauna.com.

Skills Required

• Sales Representative - Intermediate
• Cold Calling - Intermediate
• Customer Service - Intermediate

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