Customer Service VA & Receptionist (Full-time)

Full Job Description

Job Position: Customer Service VA & Receptionist (Full-time)

Company: Brooks Moving and Hauling

Location: Remote (Work from Home)

Schedule: Monday-Friday, 8:00 am - 6:00 pm EST

Salary: USD 900 per month

Are you adept at providing top-notch customer service and skilled in managing receptionist duties? Brooks Moving and Hauling is in search of a versatile Customer Service & Receptionist VA to join our dynamic team. This role encompasses handling customer inquiries, collecting payments, resolving claims and tickets, as well as managing phone reception duties.

Job Responsibilities

- Serve as the first point of contact for customers via phone and email, ensuring prompt and professional responses.

- Manage receptionist duties, including answering incoming calls, transferring calls to appropriate personnel, and taking messages.

- Collect payments from customers upon completion of services, maintaining a friendly and helpful demeanor.

- Address and resolve customer claims and tickets in a timely and effective manner, providing satisfactory resolutions.

- Maintain detailed records of customer interactions, transactions, and receptionist activities.

- Collaborate closely with team members to ensure seamless customer service delivery and receptionist coverage.

Job Requirements

- Demonstrated experience in customer service, receptionist duties, or related fields.

- Excellent English communication skills, both verbal and written.

- Strong organizational abilities and attention to detail.

- Ability to effectively multitask and prioritize tasks in a fast-paced environment.

- Proficiency in using customer service software, Microsoft Office Suite, and phone systems.

- High school diploma or equivalent.

-A quiet and private workspace

-Internet connection >50 Mbps download and >10 Mbps upload speed

Benefits:

- Remote work opportunity, providing flexibility and work-life balance.

- Supportive and collaborative work environment where your contributions are valued.

If you are a motivated individual with a passion for delivering exceptional customer service and skilled in receptionist duties, we encourage you to apply for this position. Join our team at Brooks Moving and Hauling and help us exceed customer expectations while managing front desk operations efficiently. Apply now!

Skills Required

• Phone Support - Intermediate

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