Customer Success Specialist at Fun Tech-Focused Hospitality Startup

Full Job Description

Vivant is a hospitality and property technology ("Prop Tech") company that aims to provide traveling professionals, digital nomads, and experience seekers with beautiful places to stay in the best and most happening locations. We pride ourselves on authentic hospitality and are deeply committed to creating positive experiences for our community of guests, neighbors, and partners.

We are looking for a full-time Customer Success Specialist and general admin for our Central Guest Services team who can serve as the initial line of customer support for our guests before, during, and after their stay with us, as well as perform general admin and virtual office tasks and activities when not interacting directly with guests. Working hours will be from 9 AM Chicago time to 6 PM Chicago Time. Workdays will be Friday, Saturday, Sunday, Monday, and Tuesday, and off-days will be Wednesday and Thursday. Starting salary is $700/month and can differ depending on experience. There will also be ample opportunity for career advancement and raises as we are looking into building a solid Central Guest Services team.

The ideal candidate needs to have strong customer service skills using both written and verbal American English. In addition, the ideal candidate should be able to perform general virtual office and admin tasks using basic work tools (e.g. Google Sheets) and web applications (training will be provided).

When applying for the position, please go to our website at "vivantstays" dot com, and paste the paragraph from the left side text in the website’s footer as the first section of your introduction message to us via chat.

Travel and hospitality industry customer service (e.g. Airbnb) experience is preferred but not required.

Job Responsibilities

We are looking for a full-time Customer Success Specialist and general admin for our Central Guest Services team who can serve as the initial line of customer support for our guests before, during, and after their stay with us, as well as perform general admin and virtual office tasks and activities when not interacting directly with guests. Working hours will be from 9 AM Chicago time to 6 PM Chicago Time. Workdays will be Friday, Saturday, Sunday, Monday, and Tuesday, and off-days will be Wednesday and Thursday. Starting salary is $700/month and can differ depending on experience. There will also be ample opportunity for career advancement and raises as we are looking into building a solid Central Guest Services team.

Job Requirements

The ideal candidate needs to have strong customer service skills using both written and verbal American English. In addition, the ideal candidate should be able to perform general virtual office and admin tasks using basic work tools (e.g. Google Sheets) and web applications (training will be provided).

When applying for the position, please go to our website at "vivantstays" dot com, and paste the paragraph from the left side text in the website’s footer as the first section of your introduction message to us via chat.

Travel and hospitality industry customer service (e.g. Airbnb) experience is preferred but not required.

Skills Required

• English Translation - Expert
• Spanish Translation - Expert
• Customer Support - Intermediate
• Admin Support - Intermediate
• Customer Service - Intermediate

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