Customer Support Specialist

Full Job Description

About Us:

We strive to make shipping and logistics straightforward and efficient. Our commitment to excellence extends not just to our services, but to our team as well. If you’re looking for a dynamic role that challenges you to be the bridge between our customers and our business, we’d love to hear from you.

Job Description:

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Support Specialist. In this role, you will be the face and voice of our company, providing a top-notch support to our customers and assisting our executive team in various tasks.

It is not a requirement to have experience in freight. It would help. But if you don’t have it we will make sure you have all the training you need to be successful.

What We Offer:

• Comprehensive training to ensure you are well-equipped for the role.
• A supportive and dynamic work environment where your contributions are valued.
• Opportunity for personal and professional growth.
• Competitive compensation package.

Job Responsibilities

Key Responsibilities:

• Promptly answer customer phone calls, addressing inquiries and providing solutions.
• Engage with customers via live chats and emails, ensuring timely and accurate responses.
• Collaborate with our carrier partners through phone and email to gather information about shipments and resolve any issues.

Job Requirements

Desired Qualifications and Skills:

• Mandatory:
• Excellent written and verbal English skills.
• Proven experience in customer support roles, preferably over the phone.
• Strong problem-solving capabilities.
• Demonstrated patience and confidence when dealing with challenging situations.
• Ability to multitask and manage time effectively.
• Proficiency in using computer systems and software.
• Optional:
• Experience in digital marketing.
• Background in sales.
• Basic bookkeeping knowledge.

Skills Required

• Customer Support - Expert
• Email Support - Expert
• Phone Support - Expert
• Customer Service - Expert

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