Dispatch / Customer Service Representative

Full Job Description

Mon-Fri

7am-5pm EST

**Job Description:**

We are currently seeking a motivated and detail-oriented Dispatch / Customer Representative to join our team. The ideal candidate will be responsible for coordinating dispatch activities and providing exceptional customer service to our clients.

**Responsibilities:**

- Receive incoming calls and emails from customers and clients

- Schedule and dispatch field service personnel to appropriate locations

- Monitor and track the progress of service technicians in the field

- Communicate with customers to provide updates on service appointments

- Handle customer inquiries, resolve issues, and provide information about our services

- Maintain accurate records of dispatch activities and customer interactions

- Collaborate with other departments to ensure seamless operations

**Qualifications:**

- High school diploma or equivalent

- Previous experience in dispatch or customer service roles preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency in using dispatch software and customer management systems

- Ability to work in a fast-paced environment and adapt to changing priorities

- Problem-solving skills and a customer-focused mindset

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Customer Service - Expert

Attachments

No Attachments

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