Front Office Administrator (remote)

Full Job Description

Job Title: Remote Front Office Administrator

Company: Luna Environmental

Location: Remote (Costa Rica)

Job Type: Full-Time

About Luna Environmental: Luna Environmental is a forward-thinking company dedicated to providing exceptional septic maintenance and repair solutions. We pride ourselves on delivering exceptional service to our customers and fostering a supportive and innovative work environment for our employees.

Position Overview: We are seeking to add another motivated and detail-oriented Remote Front Office Administrator to join our team in Costa Rica. The successful candidate will be responsible for managing customer interactions, processing work orders, handling renewals, and troubleshooting basic customer issues. This role requires strong verbal and written English skills, as well as proficiency with a CRM (we use Salesforce).

Key Responsibilities:

• Work Orders: Efficiently process and complete work orders to ensure timely service delivery.
• Customer Renewals: Manage the renewal process for customers, ensuring accurate and timely renewals.
• Customer Communication: Answer and handle phone calls from customers, providing excellent customer service and troubleshooting basic issues.
• Salesforce Management: Add new customers to the Salesforce platform and maintain accurate customer records.
• Administrative Support: Provide general administrative support as needed to ensure the smooth operation of the front office.
• Collaboration: Work closely with other team members to ensure customer satisfaction and resolve any issues that may arise.

Qualifications:

• Education: High school diploma or equivalent; additional qualifications in office administration are a plus.
• Experience: Previous experience in a front office or administrative role is preferred.
• Skills:
• Strong verbal and written English communication skills.
• Proficiency with the Salesforce platform.
• Excellent organizational and multitasking abilities.
• Customer service-oriented with a positive attitude.
• Basic troubleshooting skills.

Benefits:

• Competitive salary
• Paid time off
• Professional development opportunities
• Flexible working hours
• Additional benefits

Equal Opportunity Employer: Luna Environmental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Responsibilities

Key Responsibilities:

• Work Orders: Efficiently process and complete work orders to ensure timely service delivery.
• Customer Renewals: Manage the renewal process for customers, ensuring accurate and timely renewals.
• Customer Communication: Answer and handle phone calls from customers, providing excellent customer service and troubleshooting basic issues.
• Salesforce Management: Add new customers to the Salesforce platform and maintain accurate customer records.
• Administrative Support: Provide general administrative support as needed to ensure the smooth operation of the front office.
• Collaboration: Work closely with other team members to ensure customer satisfaction and resolve any issues that may arise.

Job Requirements

Qualifications:

• Internet: Bandwidth capable of video streaming and phone
• Education: High school diploma or equivalent; additional qualifications in office administration are a plus.
• Experience: Previous experience in a front office or administrative role is preferred.
• Skills:
• Strong verbal and written English communication skills.
• Proficiency with the Salesforce platform.
• Excellent organizational and multitasking abilities.
• Customer service-oriented with a positive attitude.
• Basic troubleshooting skills.

Skills Required

• Customer Support - Beginner
• Admin Support - Beginner
• Phone Support - Beginner
• Administration - Beginner
• Customer Service - Beginner
• CRM - Beginner

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