Full Job Description

To apply to this job opening please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: anag@gwardlaw.com (You need to send your application via email as stated above to start your application process).

Intake Case Manager

As an Intake case manager here at Ward Law Group, you will be working in a fast-paced, growing work environment where you will be responsible for delivering a world-class client experience that will make a lasting impact on our community. Our Intake Case Manager team is committed to delivering world-class client experience and initiating the best experience with our clients, teams, and communities with the end result of meeting each of their goals with our legal services here at The Ward Law Group.

If you have great organization, eye for detail, time management skills, are great at communicating with clients, if you are positive and goal oriented this is the perfect job for you!

Case Manager duties but not limited are: 

• Answering phone calls and returning calls to potential clients within short timeframe.
• Communicating with clients and adjusters on the daily basis.
• Helping attorney gather information for client's case matters.
• Providing excellent customer service.
• Supporting team members with organizational tasks.
• Maintaining files up to date.
• Taking and delivering messages to team member.

Case Manager Qualifications: 

• Candidate must be able to speak English and Spanish fluently.
• Candidate must have sales experience.
• Candidate must have multitasking and time-management skills, with ability to prioritize tasks.
• Candidate must be able to work in a fast-paced environment.
• Candidate must have solid written and verbal communication skills.
• Candidate must have the ability to be resourceful and proactive when issues arise.
• Candidate must demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors.
• Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
• Noise cancelling headsets.
• Webcam for daily meetings and huddles.
• Internet speed must be 35Mbps Download and 15Mbps Upload.

MONTHLY PAYMENTS $1000 per month - PAYMENTS ARE PROCESS ONCE PER MONTH AND DEPOSITED THE LAST BUSSINESS DAY OF EACH MONTH

PAYMENTS ARE PROCESSED VIA DEEL (You can choose how to withdraw your payment, the options available are Direct Deposit to your bank account, Pay Pal, Payoneer, Wise)

To apply please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: anag@gwardlaw.com (We will not process resumes in Spanish). 

Video instructions: 

• To record the video you can use Loom or regular video with your cellphone and send us the google drive link with your video attached, please make sure the google drive link is set up as public). 
• No background noise.
• Introduce yourself and tell us a little bit about who you are. (Name, Last name, Age, Country you are located, what motivates you)
• Tell us about your previous work experience and skills learned.
• Tell us about your work from home set up (Details of your computer, internet speed and other details you would like to share).

On the email subject please use the following: YOUR NAME  - Intake Case Manager - REMOTECO

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Customer Service - Expert

Attachments

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