Revenue Operations Associate

Full Job Description

This is a remote position.

We are looking for an Operations Associate to join our team at ForestNation. As an Operations Associate, you will be responsible for a wide range of tasks including Forest onboarding, customer experience, inventory management, product costs, pricing, and customer support. You will be part of a growing team of passionate individuals who are committed to our mission of creating a healthier planet by planting trees.

You will be helping to deliver magical gift experiences that reduce waste and actively promote reforestation to support healthy ecosystems and communities. Our gifts bring people together and cultivate relationships between individuals, brands, and nature. Join us in our quest to make every gift a celebration of both people and the planet!

This is an exciting, challenging and multitasking role where you will work directly with the CEO of ForestNation. You will be hands on helping to create amazing customer experiences and help to develop new processes.

Things you will be fantastic at...

Forest onboarding and “Customer Experience”

• Communicate with new and existing customers to help set up their Forest Profiles and content for maximum growth.
• Campaign based data entry like assigning unique Tree Codes for Tree Kit campaigns.

ForestNation Team Spirit and Culture  

• Actively involved in helping us to create an awesome working environment for the amazing people on our Team.
• Using tools like Zoho Recruit and Zoho People, we will celebrate Birthdays, recognize achievements and organise fun events.
• We value ideas and innovation from our team and you will help process these ideas so they get seen and heard and then implemented.

Custom Order Processing and Order Management

• Project manage complex custom orders as the main point of contact for customers, sales team and production.
• Assist sales with custom production and shipping quotes.
• Coordinate and prepare artwork proofs for customer approval and place orders with suppliers.
• Manage suppliers, cost of products and work with production to control and order inventory.

Customer communications

• Using our Website Chat, Email, Phone and some marketplace chats you will help our amazing customers with their enquiries.
• Help to improve our communications strategy and content. 

Revenue Operations and Administrative tasks

• General document preparation.
• CRM updating and monitoring.
• CRM customers and inbound lead nurturing.
• Participate in online meetings with the team and customers, making notes and follow-ups.
• Create sales presentations and decks.
• Prepare Quotes for Custom orders for Sales team.
• Product listings management including updating prices and information in new and existing marketplaces and ecommerce stores.

Requirements...

​You’re a Remote Worker

• You love remote working, you’re self-motivated and have all the tech tools you need.
• You have access to quiet, calm work places where you can focus and communicate on calls with no distractions.

You’re a Problem Solver

• You see something that needs improvement and take action.
• You go into problem-solving mode, not panic mode.
• You propose solutions to problems on the fly.
• You take learnings from events and put new processes in place to ensure any challenges that occurred never happen again.

You Love Innovation

• You are passionate about making positive impacts on our planet!
• You are always looking out for the newest tools and coolest gadgets.
• You value bringing innovation to the work you do.
• You are comfortable looking for solutions and opportunities outside the box.
• You use every situation to create positive and memorable experiences for our customers.

You Get Things Done

• You are a multitasking machine and love being hands on.
• You follow through on every task, no matter how big or small.
• You take initiative on projects from the start and know how to bring people together and get things done.
• You live for hitting deadlines and understand the importance of keeping on schedule and on budget.
• You have lots of experience with order processing, inventory management and customer support.
• You are very familiar with apps like ZOHO CRM, Shipstation and Click Up and find learning new ones a breeze.

You’re a Communication Ace

• You keep everyone in the know so that the job gets done efficiently and effectively.
• You know when to ask for help, when to listen, and when to speak up.
• You handle professional and personal situations with candour and respect.
• You communicate clearly and effectively to ensure all stakeholders are informed and aligned.
• Excellent English written and verbal communication skills.

You’re a Team Player

• You thrive in a creative, inventive, fast-paced start-up environment.
• You enjoy working cross-functionally with other departments.
• You bring people together to achieve a goal.
• You build trust with others and are known for being a reliable and effective team member.

Benefits...

• A competitive compensation package and bonus plan.
• We are a family of friends! When you work for something you care about, it's easy to make friends with your co-workers because you share the same passion and purpose.
• We are a remote team so you get to work with cool people all around the world.
• We celebrate each other's achievements and give appreciation every week.
• Flexible working schedule, time off and remote work policies.
• Growing company with unlimited possibilities.
• Full training and support and opportunities to experiment with new toys and feature sets.
• Your voice counts and will help to shape our future.
• Job satisfaction to the max knowing all your actions help reforest our beautiful planet.

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Wordpress - Intermediate
• Customer Support - Expert
• Admin Support - Expert
• Email Management - Intermediate
• Administration - Expert
• Data Entry - Expert
• English Copywriter - Intermediate

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate ProsMarketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..