Support Specialist

Full Job Description

We are looking for a smart, experienced, and awesome Member Support Specialist to support one of our Rockstar clients!

Job Responsibilities

• Marketing and Lead Generation: Post creative and attractive ads to market our vacant rooms on a variety of platforms. Use ChatGPT to write creative ads and get them approved by the Property Manager. Optimize images for speed for use on the website.
• Coordinating New Member Tours: Answering all leads that come in through GHL, Roomies, Roomster, Zillow, etc. Screening and scheduling room tours with the Leasing Specialist.
• Onboarding New Members: Send applications to interested renters and getting them set up on apartments.com. Facilitating new tenant move-ins by sending welcome letters, making sure prorated rent has been paid, lease signed, joining telegram, document Photo ID, etc. Coordinate Welcome Gifts including Thrive Journals and associated rewards
• Member Relations: Answering messages on GHL from members having issues within 2 business days.
• Perform testing to ensure all videos work and everything looks good within the platform. Collect rent, issue pay or vacate notices, and evictions. Implement rent increases, lease renewals, and Exit Checklist. Help Assistant Property Manager organize tenant events 2X a year. Foster a sense of community.
• Member Support: Making sure tenant concerns are addressed in a timely manner based on urgency. Field member concerns and facilitate a solution to their issues, to a reasonable degree. Use or create an SOP for incurred member support tickets.
• Maintenance Coordination: Work with Maintenance Specialist to ensure maintenance related concerns are addressed and updates are communicated back in a timely manner. Add maintenance receipts and expenses to house bills and income sheets. Send Room Flip notices to Maintenance Specialist (part of the Exit Checklist). Ensure Bi-Annual inspection and Cleaning Checklists are being completed. Move issues on the Cleaning or Bi-Annual Checklist to the Maintenance Checklist

Job Requirements

• Proficiency in ChatGPT, GHL, Roomies, Roomster, and Zillow.
• Bilingual (English and Spanish)

Skills Required

• Lead Generation - Expert
• Admin Support - Expert

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