Taxi Service Manager

Full Job Description

We are looking for a Customer Service Representative-Remote (Bilingual: Spanish / English) works from home and interfaces with drivers and customers via inbound/outbound calls and/or chat/email. 

Job Responsibilities

• This is a long term commitment and a full time position.Communicate with customers and drivers via phone, email and chat
• Take complaints and issues from drivers and help them navigate through the software.
• Maintain a position of trust and responsibility by keeping all customer and drivers business confidential.
• General Administrative task and adhoc task.

Job Requirements

• Relevant experience in customer srvc or related field
• Ability to multitask, make quick decisions, and adapt to changing situations.
• Someone who can speak Spanish and English. Excellent written and verbal communication skills.
• Ability to multitask and prioritize tasks effectively.

Skills Required

• Customer Support - Expert

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