Virtual Assistant / Customer Support

Full Job Description

As a Virtual Assistant/ Customer Support, you will play a critical role in providing high-level support to our esteemed clients, working directly with the Director of Operations and Client Support. We are specifically seeking a team player with advanced English proficiency and exceptional communication skills, as maintaining strong relationships with our high-end clients is key to our success.

Job Responsibilities

CORE RESPONSIBILITIES 

• Maintaining the Director’s calendar 
• Maintain client profiles and weekly meeting notes
• Providing resources for clients
• Creating document templates
• Responding to customer emails
• Maintaining organization and communication in the project management software
• Assist with project management

Job Requirements

Requirements:

- Advanced English skills (both written and verbal)

- Proven experience as a Virtual Assistant or similar role

- Advanced communication skills

- Strong organizational and time management abilities

- Proficiency in using productivity tools and software (e.g., Google Suite, Project Management Software, and AI tools)

- Exceptional attention to detail and ability to multitask in a fast-paced environment

Skills Required

• Customer Support - Expert
• Social Media Moderation - Intermediate
• Email Management - Expert
• Project Coordinator - Expert
• Slack - Intermediate

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