banner
worker img

Karla R.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I am a trainer and I am in charge of train people within the company I work for.

I can work as a
  • Call Center Agent
Part Time
Dollar icon $900 /Month

I accept:
    • Payoneer
    • Cryptocurrency
    • +1

This profile has not been verified yet
Karla is a morning Bird and can work anytime

About me

    I have studied an English Teaching degree at university, I have experience taking calls and emails as call center a gent and I have also delivered trainings in English and Spanish.

Skills

Customer Service & Admin Support

Email Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Customer Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Data Entry
(*)
(*)
(*)
(*)
( )
4 of 5
Administration
(*)
(*)
(*)
( )
( )
3 of 5
Phone Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Research
(*)
(*)
(*)
(*)
( )
4 of 5
Email Management
(*)
(*)
(*)
(*)
(*)
5 of 5
Customer Service
(*)
(*)
(*)
(*)
(*)
5 of 5
Photo Editing
(*)
( )
( )
( )
( )
1 of 5

Experience

Company logo
2020 - 2021
Teleperformance
Email sopport agent

Manage email queues efficiently to ensure timely responses to all customer inquiries. Handle various bank account needs like transactions, payments, refunds, and more.

Company logo
2021 - 2021
Teleperformance
Trainer assistant

Assist trainees during their training/nesting phase. Provide feedback to trainees and guide them in areas for improvement. Support the trainer in identifying topics for further development or reinfo

Company logo
2020 - 2021
Teleperformace
Supervisor of Operations

Analyze and identify metrics that impact the team's performance and create an action plan to get control of metrics. Create a Game Plan composed of daily monitors and feedback sheets to ensure agents

Company logo
2023 - 2023
Teleperformance
Trainer

Design effective training programs. Conduct seminars, workshops, individual training sessions etc. Prepare educational material such as module summaries, videos etc. Support and mentor new employee

Education

2015 - 2019
Universidad Centroamericana José Simeón

B.A. in English Language Teaching for Secondary and Higher Education, Universidad Centroamericana José Simeón Cañas

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I really like to the gym every morning, go out with friends, travel to another countries and cooking at home.

Tests

Please login to see test result
Company logo

xxxxxxxxxx

xx%
Report icon
To directly report workers that may violate ProsMarketplace's Terms of Service or Policies.Although we verify and confirm every remote worker profile this could happen and this feature is specifically designed for reporting remote workers that may be fraudulent,spam,fake, or inaccurate..