I am a trainer and I am in charge of train people within the company I work for.
I have studied an English Teaching degree at university, I have experience taking calls and emails as call center a gent and I have also delivered trainings in English and Spanish.
Manage email queues efficiently to ensure timely responses to all customer inquiries. Handle various bank account needs like transactions, payments, refunds, and more.
Assist trainees during their training/nesting phase. Provide feedback to trainees and guide them in areas for improvement. Support the trainer in identifying topics for further development or reinfo
Analyze and identify metrics that impact the team's performance and create an action plan to get control of metrics. Create a Game Plan composed of daily monitors and feedback sheets to ensure agents
Design effective training programs. Conduct seminars, workshops, individual training sessions etc. Prepare educational material such as module summaries, videos etc. Support and mentor new employee
B.A. in English Language Teaching for Secondary and Higher Education, Universidad Centroamericana José Simeón Cañas
I really like to the gym every morning, go out with friends, travel to another countries and cooking at home.