I'm a Mid-senior Customer Support Specialist
I’m a bilingual customer support agent with over 3 years of experience. I deliver excellent quality support through calls, chats, emails, texts, and tickets. Currently, I’m a semi-senior agent at a company... More
Bilingual and multichannel customer support agent with more than 3 years of experience. Proven track record of delivering exceptional customer at a BBB A+ rated company.
In my first years, before working as customer support agent, I worked as a writer and proofreader.
Enhanced customer satisfaction to 92% by refining workflows, improving communication, and collaborating on various initiatives. Supported fraud prevention and contributed to efficiency improvements.
Modern languages with a specialization in linguistics in English and French. I graduated with honors.
I'm a foodie and I love learning about technology and video games. In my free time, I go to the gym and I also love watching sports like tennis.