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Mariana B.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I have 3 YOE writing content for non-technical audiences, KM and KT

I can work as a
  • Customer Support
  • Admin Support
  • Content Creator
Full Time
Dollar icon $1400 /Month

I accept:
    • Other

This profile has not been verified yet
Mariana is a morning Bird and wants to work during America/Argentina/Buenos_Aires Time

About me

    I have a strong background in IT, FCE English certification, and advanced knowledge of software and programming languages. With 3 YOE providing global support for two LMS, creating and mantaining Knowledge Articles... More

Skills

Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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5 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
Photo Editing
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4 of 5
Market & Product Research
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3 of 5
CRM
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5 of 5
Email Marketing

Constant Contact
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5 of 5

Experience

Company logo
2020 - 2023
Tata Consultancy Services
Subject Matter Expert - Customer Experience Analyst

• Incident managent - ServiceNow • Quality assurance and analysis • Communication with and between stakeholders, vendors and client. • Workload division • Knowledge Transfer / Management • CRM • LMS

Education

Certifications & Courses

2016 - 2017
First Certificate in English

University of Cambridge Cambridge English Level 1 Certificate in ESOL International (First)

2022 - 2022
Become a Software Professional

Full Stack Development — Become a Software Professional — Radium Rocket

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I really enjoy writing, analizing, transcribing. I lean towards programming, designing or writing songs during non-business hours. I hold a particular appeal on keeping my mind on things that require thorough... More

Tests

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