banner
worker img

Chrystal R.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I have 5+ yrs experience as Technical Support Specialist. I'm currently a QA.

I can work as a
  • Web Designer
  • Customer Support
  • Admin Support
Full Time
Dollar icon $2000 /Month

I accept:
    • PayPal
    • Wire Transfer

This profile has been successfully verified with Twitter and Linkedin
Chrystal is a night Owl and wants to work during America/Port_of_Spain Time

About me

    I am a continuous learner with a Bachelor of Science in Management Information Systems. I am versed in providing professional Customer and Technical Support, Training and QA Testing. I also have experience in... More

Skills

Communication

GotoMeeting
(*)
(*)
(*)
(*)
( )
4 of 5
Zoom
(*)
(*)
(*)
(*)
(*)
5 of 5
Snagit
(*)
(*)
(*)
(*)
( )
4 of 5
Slack
(*)
(*)
(*)
( )
( )
3 of 5
Customer Service & Admin Support

Email Support
(*)
(*)
(*)
(*)
( )
4 of 5
Customer Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Microsoft Excel
(*)
(*)
(*)
( )
( )
3 of 5
Data Entry
(*)
(*)
(*)
(*)
( )
4 of 5
Administration
(*)
(*)
(*)
(*)
( )
4 of 5
Phone Support
(*)
(*)
(*)
(*)
( )
4 of 5
Microsoft PowerPoint
(*)
(*)
(*)
( )
( )
3 of 5
Research
(*)
(*)
(*)
(*)
( )
4 of 5
Admin Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Email Management
(*)
(*)
(*)
(*)
( )
4 of 5
Microsoft Office
(*)
(*)
(*)
(*)
( )
4 of 5
Microsoft Word
(*)
(*)
(*)
(*)
( )
4 of 5
Customer Service
(*)
(*)
(*)
(*)
(*)
5 of 5
Google Drive
(*)
(*)
(*)
( )
( )
3 of 5
Google Docs
(*)
(*)
(*)
( )
( )
3 of 5
OneDrive
(*)
(*)
(*)
( )
( )
3 of 5
DropBox
(*)
(*)
(*)
( )
( )
3 of 5
Photo Editing
(*)
(*)
( )
( )
( )
2 of 5
LiveAgent
(*)
(*)
( )
( )
( )
2 of 5
CRM
(*)
(*)
(*)
( )
( )
3 of 5
Google Suite
(*)
(*)
(*)
( )
( )
3 of 5
Hubspot
(*)
(*)
(*)
( )
( )
3 of 5
LiveChat
(*)
(*)
( )
( )
( )
2 of 5
Google Sheets
(*)
(*)
(*)
( )
( )
3 of 5

Experience

Company logo
2018 - 2020
The University of the West Indies
IT Technical Assistant

Performed Help Desk duties. Procurement for necessary IT equipment. Advised and trained staff on proper IT procedure and practices. Logged and monitored the rental of IT equipment and accessories

Company logo
2021 - 2023
ICANotes, LLC (Remote)
Training Specialist

Provide virtual Training for customers and new staff on the functionality of the EHR software. Troubleshoot technical support issues for customers. Creation of requested knowledge-based documentation.

Company logo
2020 - 2021
Topaz IT Solutions & Services
IT Support Technician

Provided IT Consultations and recommendations to clients. Provided basic - intermediate computer training to clients. Remotely conducted hardware diagnostics and software troubleshooting.

Company logo
2023 - 2023
ICANotes, LLC (Remote)
Quality Analyst

Contribution to quality assurance testing. Testing of any software defects to reproduce, research and document. Communicate with cross-functional teams on defects/issues. Monitor and track the BLC.

Education

2015 - 2017
UWI-Roytec

Bachelor of Science Degree in Information Systems Management

Certifications & Courses

2019 - 2020
MCSE: Core Infrastructure

Microsoft Certified Solutions Expert (MCSE): Core Infrastructure - Certificate of Completion

2020 - 2020
Cisco Networking Academy

Introduction to Cybersecurity - Certificate of Completion

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills:
Written Level:
Spoken Level:

My Hobbies

    I am an avid online pc gamer who loves to cook and spend time with family. I also do software testing, game testing and web designing/development.

Tests

Please login to see test result
Company logo

xxxxxxxxxx

xx%
Company logo

xxxxxxxxxx

xx%
Report icon
To directly report workers that may violate ProsMarketplace's Terms of Service or Policies.Although we verify and confirm every remote worker profile this could happen and this feature is specifically designed for reporting remote workers that may be fraudulent,spam,fake, or inaccurate..