I have 5+ yrs experience as Technical Support Specialist. I'm currently a QA.
I am a continuous learner with a Bachelor of Science in Management Information Systems. I am versed in providing professional Customer and Technical Support, Training and QA Testing. I also have experience in... More
Performed Help Desk duties. Procurement for necessary IT equipment. Advised and trained staff on proper IT procedure and practices. Logged and monitored the rental of IT equipment and accessories
Provide virtual Training for customers and new staff on the functionality of the EHR software. Troubleshoot technical support issues for customers. Creation of requested knowledge-based documentation.
Provided IT Consultations and recommendations to clients. Provided basic - intermediate computer training to clients. Remotely conducted hardware diagnostics and software troubleshooting.
Contribution to quality assurance testing. Testing of any software defects to reproduce, research and document. Communicate with cross-functional teams on defects/issues. Monitor and track the BLC.
Bachelor of Science Degree in Information Systems Management
Microsoft Certified Solutions Expert (MCSE): Core Infrastructure - Certificate of Completion
Introduction to Cybersecurity - Certificate of Completion
I am an avid online pc gamer who loves to cook and spend time with family. I also do software testing, game testing and web designing/development.