I learned to identify the fundamental techniques that help regulate and control my own emotions, with the aim of continuing personal growth, the possibility of strengthening and improving their affective relationships and responding adaptively to the various challenges of daily life.

It allowed me to improve my attitudes and skills that must be developed to help the public in person, by phone or by email, manage different resources such as body language, how to direct verbally or in writing; and how to provide excellent service.

Carried out to reinforce work performance following the rules to effectively write documents in general, in accordance with the general rules of spelling, writing and style and continue producing adequate, coherent and cohesive texts that satisfy the communicative intentions.