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Carlos P.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I am an English teacher, customer service specialist and virtual assistant.

I can work as a
  • Call Center Agent
  • Live Chat Support Agent
  • Virtual Assistant
Full Time
Dollar icon $500 /Month

I accept:
    • PayPal
    • Google Pay
    • +1

This profile has not been verified yet
Carlos is a morning Bird and wants to work during America/Puerto_Rico Time

About me

    I've been an English teacher in a high school for 2 years. I also have experience in customer service and virtual assistance where I've been trained to assist customers over different channels according to their... More

Skills

Communication

Google Hangouts
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5 of 5
WebEx
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5 of 5
Loom
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5 of 5
Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5
Customer Service & Admin Support

Customer Service

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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3 of 5
Phone Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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3 of 5

Experience

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2020 - 2022
OutPLEX
Customer service agent

I was in charge to assist the customers with promotional rate offers, guide them how to navigate to the website, educate them about status of a delivery, refunds, file claims and even more.

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2019 - 2020
Teleperformance
Customer service agent

My duty was to help the customers to place orders on the website, educate them about status of live orders where we were in charge to ensure everything arrives on time and properly.

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2016 - 2019
Hard Rock Punta Cana
Receptionist

I was in charge to give a tour to guests to know more about the hotel, benefits and specific key information related to guest types, accommodations and what's included in their plan.

Education

2018 - 2023
Universidad Tecnologica De SantiagoUTESA

Graduated with honors from the foreign languages career. I was trained to be an English and French professor, interpreter, agent and virtual assistant.

Certifications & Courses

2018 - 2023
Foreign Languague

Graduated with honors from the foreign languages career. I was trained to be an English and French professor, interpreter, agent and virtual assistant.

2017 - 2021
English Advanced courses

Graduated with honors for completing the adult basic English courses which was specialized to have professional English conversations.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

French

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Beginner

My Hobbies

    I simply like to read in my free time, so I can continue learning more about the world. One of my passions are to spend time with family and how to have a healthy life.

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