Customer Service Representative
A strong team player with excellent collaboration skills dedicated to providing quality care fur ultimate customer satisfaction.
• Help customers with billing issues and sales inquiries. • Skill fully developed department goals, objectives, performance standards, policies, and procedures.
• Deliver coaching feedback to a group of 30 voice agents for Nintendo Switch Specialist. • Prepare management reports. • Encourage good practices and discourage bad ones.
• Deliver coaching feedback to a group of 50 agents for AT&T Mobility Sales and Billing. • Prepare management reports. • Encourage good practices and discourage bad ones.
• Provided exceptional customer service for Nintendo Switch and assisted them with technical troubleshooting issues. • Maintain a high level of customer satisfaction.
Graduated from high school at a public school with an emphasis in Public Accountability and Administration.