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Daniela G.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Customer Service Representative

I can work as a
  • Customer Support
Full Time
Dollar icon $1500 /Month

I accept:
    • Other
    • PayPal

This profile has been successfully verified with Linkedin
Daniela is a morning Bird and can work anytime

About me

    A strong team player with excellent collaboration skills dedicated to providing quality care fur ultimate customer satisfaction.

Skills

Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Microsoft Excel
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4 of 5
Data Entry
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5 of 5
Administration
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3 of 5
Phone Support
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5 of 5
Microsoft PowerPoint
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5 of 5
Admin Support
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3 of 5
Email Management
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5 of 5
Microsoft Office
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5 of 5
Microsoft Word
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5 of 5
Excel
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3 of 5
Customer Service
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5 of 5
Google Drive
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5 of 5
Google Docs
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5 of 5
OneDrive
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5 of 5
CRM
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5 of 5
Google Calendar
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5 of 5
Pipedrive
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5 of 5
Hubspot
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4 of 5
LiveChat
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5 of 5
Google Sheets
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4 of 5
Salesforce Sales Cloud
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5 of 5

Experience

Company logo
2015 - 2015
ACCEDO Technologies Colombia
Customer Support Representative - AT&T

• Help customers with billing issues and sales inquiries. • Skill fully developed department goals, objectives, performance standards, policies, and procedures.

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2021 - 2021
ACCEDO Technologies Colombia.
Quality Analyst- Nintendo

• Deliver coaching feedback to a group of 30 voice agents for Nintendo Switch Specialist. • Prepare management reports. • Encourage good practices and discourage bad ones.

Company logo
2015 - 2019
ACCEDO Technologies Colombia
Quality Analyst

• Deliver coaching feedback to a group of 50 agents for AT&T Mobility Sales and Billing. • Prepare management reports. • Encourage good practices and discourage bad ones.

Company logo
2020 - 2021
ACCEDO Technologies Colombia
Customer Service Representative - Nintendo

• Provided exceptional customer service for Nintendo Switch and assisted them with technical troubleshooting issues. • Maintain a high level of customer satisfaction.

Education

1999 - 2009
La Inmaculada

Graduated from high school at a public school with an emphasis in Public Accountability and Administration.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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