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Luis D.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Client Service Specialist. Problem-solving and customer service.

I can work as a
  • Customer Service Bilingual
Full Time
Dollar icon $900 /Month

I accept:
    • Wire Transfer

This profile has not been verified yet
Luis is a morning Bird and can work anytime

About me

    Throughout my career, I have honed my problem-solving and customer service skills. Gaining experience independently addressing complex issues and making critical decisions. My experience includes a seamless... More

Skills

Communication

The aforementioned channels are the ones I have always worked with. Therefore, I have vast experience with them.

Google Hangouts
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5 of 5
Zoom
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5 of 5
Slack
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5 of 5
Customer Service & Admin Support

Customer service and support has been a passion since the very beginning. Emails, and phone calls are the channels, reaearch is the resource and provide peace of mind to the customers the goal.

Email Support
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5 of 5
Customer Support
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5

Experience

Company logo
2018 - 2020
Foundever Nicaragua
Customer Service Specialist

Provided high-quality customer service by solving customers concerns and problems via chat and email. Also, I was in charge of keeping their records up-to-date.

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2021 - 2022
Remitly
Transaction Management and Customer Support Specialist

Management, approval and denial of international remittances and transactions. Resolution of complaints, KYC, database and customer information updates.

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2022 - 2023
Foundever Nicaragua
Customer Service Specialist

Management of medical insurance accounts. Resolution of complaints, the update of database and personal information of customers. As well as customer retention.

Education

2006 - 2010
Miguel Rmirez Goyena

High-school education. Subjects such as Language and Literature, Natural Sciences, Mathematics, Physics, Chemistry and Physical Education are received.

2013 - 2018
UNAN Managua

I studied a Bachelor's degree in educational sciences with a major in English.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Horror movies, music, spending time with friends and family. Cooking and traveling are my passions..

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