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Dick Donalson J.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Customer service representatives listen to customer concern.and provide details.

I can work as a
  • Call Center Agent
Full Time
Dollar icon $1000 /Month

I accept:
    • PayPal
    • Wire Transfer

This profile has not been verified yet
Dick Donalson is a night Owl and wants to work during America/Dominica Time

About me

    I am hardworking individual who has over 14 years of giving professional,efficient and high quality service to various call center companies. I am skilled communicating with clients over emails and phone . I can... More

Skills

Customer Service & Admin Support

Maximized customer satisfaction by handling customer email and telephone ,interactions.Answered inbound calls, chats and emails to facilitate customer service.

Email Support
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5 of 5
Customer Support
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5 of 5
Phone Support
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5 of 5
Admin Support
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5 of 5
Customer Service
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5 of 5

Experience

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2014 - 2017
VIXICOM, LLC
Customer Service Supervisor

Supervised and trained customer service staff to ensure excellent customer service delivery. Provided guidance and support to junior customer service representatives, including coaching and mentoring.

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2018 - 2022
CCD
Customer Service Specialist

Answered inbound calls, chats and emails to facilitate customer service. Customer inquiries and provided accurate information regarding products and services.

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2010 - 2012
Stream Global Services
Customer service team leads

I helped customer service representatives provide effective assistance, satisfying customers and encouraging them to refer friends and family members.

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2012 - 2014
Alorica
Customer service team leads

I led service teams in many industries, often reporting to a director of customer service.

Education

2012 - 2017
Pucmm

business administration ,graduated in 2017

2010 - 2011
Floti Maria

High school, graduated in 2011 with a Score A

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

French

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    my hobbies Reading,Writing,Playing sports,listen music,watching sport, go to the movie,also to the beach, my passion Basketball , GYM,Planning romantic outings with your significant other,Sharing special moments... More

Tests

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