E-commerce virtual assistant | Excel data analyst | Sales administration
I am an experienced professional specializing in e-commerce, virtual assistance, project management, business representation, and customer service. With a proven track record supporting multinational companies and... More
Skilled in accounting (5/5) with expertise in financial reporting, reconciliations, and budgeting. Proficient in bookkeeping (2/5), handling basic entries, invoices, and expense tracking.
Platforms for project management and agile methodologies such as Miro, Monkey, Notion, Teams, etc.
Served as first contact for clients via email, phone, or in-person. Coordinated tasks, imports from Colón Free Zone, transshipments, and ensured supply chain efficiency and timely delivery.
Business Operations. Oversaw sales acquisitions, VP escalations, and liaised with leaders. Managed accounts, orders, and global logistics, ensuring timely cargo tracking and meeting deadlines.
Daily reporting and data analysis via Power BI, Excel, and Salesforce. Develop growth plans, analyze sales KPIs, enhance competitiveness, and collaborate with leaders to ensure success and training.
Handled calls, emails, and live chats. Managed sales cycle, including customer service, purchases, and payments. Resolved issues, ensured timely deliveries, and improved service and collection process
I studied a Master degree in Project Management and also got a Diploma in Big Data & Business Intelligence
Seminar received in the Republic of China - Ningbo in the Ningbo Polytechnic College