Passionate Administrative Assistant with 7 years of experience.
Hi, my name is Fabiola, I worked in the BPO industry for more than 5 years, I started as a technical support advisor, and then I moved to the customer support area handling chat, email, and voice inquiries in... More
Responsible for taking Tier 1 calls and helping customers with their banking and financial needs including answering questions about our credit card products, and providing first- call resolution.
Handle multiple email inboxes, prioritizing and responding to inquiries promptly and effectively while maintaining a high level of professionalism and attention to detail.
Call new leads from the online platforms available to create records with their contact information, the type of service they are interested in and to book a visit
Responsible to review the sales calls for health insurance plans and make sure the department was aligned with the federal regulations and internal policies.