Intake Specialist or Virtual Assistant (Bilingual)
As an Intake Specialist, I play a crucial role in the initial contact and screening process for clients and patients. My primary responsibilities involve gathering and verifying information, assessing client needs,... More
I consider myself one of the most prepared people in customer service in the different channels such as calls, chats and emails. I am always willing to give the customer the best service.
Managed customer phone calls (inbound and outbound), to fill initial applications for Social Security benefits (SSI or SSDI).
Identified and prevented potential fraud in customer accounts by verifying personal and financial information. Conducted over 15 outbound calls and 20 emails per day to verify account authenticity.
Sale of protection products for credit reports and credit scores to customers accessing the Equifax credit bureau. Assisted customers inquiries and concerns related to the My Equifax online platform.
High School degree (Bachelor of Science and Letters)
Intensive English course for customer service in call centers
Communicative English (7 levels of oral and written English)