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Isayana C.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

Dispute Resolution, Fraud Investigation & Financial Services.

I can work as a
  • Customer Support
  • Customer Service Bilingual
  • Account Executive
Full Time
Dollar icon $1000 /Month

I accept:
    • Wire Transfer

This profile has been successfully verified with Linkedin
Isayana is a morning Bird and can work anytime

About me

    I am a proffesional with 3 years of experience working in financial institutions. My expertise spans across debit and credit cards operations, as well as remittance services. Skilled in identifying and analyzing... More

Skills

Communication

Google Hangouts
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5 of 5
Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5
Other Tools
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5 of 5
Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Phone Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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5 of 5

Experience

Company logo
2021 - 2022
Foundever
Customer Service Representative and C

Managed and resolved customer disputes related to inaccuracies on credit reports. Assisted customers with credit card account management.

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2022 - 2024
Remitly
Fraud Squad Investigator, Partner Success Excecutive and Financial Service Specialist

Identify and fix issues with global partners. Providing excellent customer service. Conducted thorough investigation into suspicious activities, soft collection and dispute representment.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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