I am a bachelor in business management focused on commercial administration
After finished my major, I studied commercial administration and personal finances. My English is certified by the embassy of the united status in Managua.
I have great experience developing great client relationship by guiding teams with exemplary character. Reinforce knowledge gaps and Operations sucess.
As SME I provide floor support to over 60 agents I handle escalated customers via phone text and email and also provide refreshers about the product queue monitoring handle long calls and feedback