I'm a customer service representative with 2 years of experience in BPO's
I have been a customer service and technical support representative with almost 2 years of experience in call centers, from providing assistance and technical support to an international video game company to... More
I provided customer service and technical support on Nintendo products and services for United States and Canada via phones and chats, I manage knowledge articles and multiple digital tools.
I am in charge of contacting delinquent accounts via phones (Inbound - outbound) and collecting payments, using negotiation and sales skills.
After I graduated from High School there, I took an exam called ICFES, witch is an exam that everybody must to take all over the country once graduated, the score I had was a really good one, my result was above 75% of the average of students in the entire country.
I enjoy spending quality time with my family, such as going out to eat, watching movies at home or going to church on Sundays. My wife and I really enjoy eating out, we like junk food, and sometimes I play soccer... More