More than 10 years of experience in the area of IT support
I have worked as a technician, supervisor and head of the IT support area, working for small and large companies such as everis, having the responsibility to maintain and control the assets and communication... More
Lead, plan and manage the work team for the correct administration and management of incidents and requests. to ensure compliance with service level agreements. All management is based on ITIL best pr
Lead, plan and manage the work team for the correct administration and management of incidents and requests. to ensure compliance with service level agreements. All management is based on ITIL best pr
Guarantee compliance with service levels. Define and evaluate processes for the management of incidents and petitionervisors. Continuous improvement of processes and services. Prepare and interpret pr
Responsible for support and maintenance of equipment, level 1 and level 2 support. Manage incidents and requests in a timely manner. Analyze recurring incidents for problem management.
Logotipo de EXIN ITIL® Foundation Certificate in IT Service ManagementITIL® Foundation Certificate in IT Service Management EXINEXIN Expedición: may. 2015 · Sin fecha de vencimientoExpedición: may. 2015 · Sin fecha de vencimiento ID de la credencial 536867.20402668