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Jose Angel M.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

More than 10 years of experience in the area of IT support

I can work as a
  • Customer Support
Full Time
Dollar icon $1000 /Month

I accept:
    • PayPal
    • Wire Transfer
    • +1

This profile has been successfully verified with Linkedin
Jose Angel is a morning Bird and wants to work during America/Caracas Time

About me

    I have worked as a technician, supervisor and head of the IT support area, working for small and large companies such as everis, having the responsibility to maintain and control the assets and communication... More

Skills

Communication

Zoom
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4 of 5
Skype
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4 of 5
Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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4 of 5
Microsoft Excel
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4 of 5
Phone Support
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5 of 5
Microsoft PowerPoint
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4 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Microsoft Office
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4 of 5
Microsoft Word
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4 of 5
Excel
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4 of 5
Customer Service
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4 of 5
Google Drive
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4 of 5
Google Docs
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4 of 5
OneDrive
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4 of 5
DropBox
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4 of 5
CRM
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3 of 5
Google Calendar
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5 of 5
Google Suite
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4 of 5
Sugar CRM
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2 of 5
LiveChat
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2 of 5
Google Sheets
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4 of 5
Salesforce Sales Cloud
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3 of 5

Experience

Company logo
2020 - 2021
staff chile
IT Service Manager

Lead, plan and manage the work team for the correct administration and management of incidents and requests. to ensure compliance with service level agreements. All management is based on ITIL best pr

Company logo
2019 - 2021
vial y vives
Information Technology Coordinator

Lead, plan and manage the work team for the correct administration and management of incidents and requests. to ensure compliance with service level agreements. All management is based on ITIL best pr

Company logo
2014 - 2019
everis chile
IT Department Supervisor

Guarantee compliance with service levels. Define and evaluate processes for the management of incidents and petitionervisors. Continuous improvement of processes and services. Prepare and interpret pr

Company logo
2012 - 2014
Seguros Caracas - Liberty Mutual
auto_awesome Quizás quisiste decir: Analista de Informática 24 / 5,000 Resultados de traducción IT Analyst

Responsible for support and maintenance of equipment, level 1 and level 2 support. Manage incidents and requests in a timely manner. Analyze recurring incidents for problem management.

Certifications & Courses

2015 - 2015
fundamentos de ITIL

Logotipo de EXIN ITIL® Foundation Certificate in IT Service ManagementITIL® Foundation Certificate in IT Service Management EXINEXIN Expedición: may. 2015 · Sin fecha de vencimientoExpedición: may. 2015 · Sin fecha de vencimiento ID de la credencial 536867.20402668

Languages

English

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Portuguese

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner
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